Kifaru Warranty Not What It Used To Be

[jjjjeremy]

I don't care who owns the company as long as the Hong family keeps sewing.

 

[Jake Larsen]

I don't care who owns the company as long as the Hong family keeps sewing.

Fingers crossed. But it wouldn’t surprise me if that changes…sewn/sourced in the US hurts their bottom line the most. Aaron used to talk about it all the time. There’s a lot of money left on the table by choosing to stay here.


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[jmillr1]

Fingers crossed. But it wouldn’t surprise me if that changes…sewn/sourced in the US hurts their bottom line the most. Aaron used to talk about it all the time. There’s a lot of money left on the table by choosing to stay here.


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I dont know... that doesn't make any real sense. Born Primitive certainly isn't made in the usa... so I'm unsure that saying that he was keeping things made in the usa is accurate.

 

[Jake Larsen]

I dont know... that doesn't make any real sense. Born Primitive certainly isn't made in the usa... so I'm unsure that saying that he was keeping things made in the usa is accurate.

I have zero inside knowledge of who’s making those decisions. Only what he’s said on podcasts repeatedly for the last 10 years or so since I’ve been listening to him.


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[Eastonsgrandpa]

Maybe this explains this entire thread.

I have been thinking the same thing. Honestly, it doesn’t matter to me who owns/runs the company, but Aron used to be known for his absolute involvement in all things CS related. I found it odd that nobody from Kifaru spoke up in this thread, especially Aron.

I just don’t see this going in a good direction. I loved the Ark frame and always felt like if I ran into problems it would be ok and they’d deal with it. But this thread and other things I’ve read elsewhere shook that sense of security.

Too many upsets and changes in the company the last while for me. And then couple it with the need to not only supply online customers but also Scheels, and I think it was a good time for me to have moved on. Recently made the tough choice of keeping my K4 or Ark. I think I’m glad I stuck with the EXO.

 

[Bowfinn]

I have been thinking the same thing. Honestly, it doesn’t matter to me who owns/runs the company, but Aron used to be known for his absolute involvement in all things CS related. I found it odd that nobody from Kifaru spoke up in this thread, especially Aron.

I just don’t see this going in a good direction. I loved the Ark frame and always felt like if I ran into problems it would be ok and they’d deal with it. But this thread and other things I’ve read elsewhere shook that sense of security.

Too many upsets and changes in the company the last while for me. And then couple it with the need to not only supply online customers but also Scheels, and I think it was a good time for me to have moved on. Recently made the tough choice of keeping my K4 or Ark. I think I’m glad I stuck with the EXO.

I agree I don’t see how Aron leaving will improve anything from a customer service standpoint. I agree, I feel like Aron continued the legacy that Patrick built at Kifaru, but now the people calling the shots are the investors that took over. Unfortunately the outdoor industry is full of examples of great companies being bought out and then being ran for profit only.

A big reason why I bought Kifaru was due to their reputation of no BS we will take care of you warranty even if your the 3rd owner on a 10 year old bag. I’m the original owner for all of my Kifaru stuff, but it still concerns me how I’m gonna be treated if I rip a seam or break a zipper in 3-4 years.

I hope the Exo works out for you. I’m kinda wishing I was holding an Exo pack at this point.

 

[Eastonsgrandpa]

I agree I don’t see how Aron leaving will improve anything from a customer service standpoint. I agree, I feel like Aron continued the legacy that Patrick built at Kifaru, but now the people calling the shots are the investors that took over. Unfortunately the outdoor industry is full of examples of great companies being bought out and then being ran for profit only.

A big reason why I bought Kifaru was due to their reputation of no BS we will take care of you warranty even if your the 3rd owner on a 10 year old bag. I’m the original owner for all of my Kifaru stuff, but it still concerns me how I’m gonna be treated if I rip a seam or break a zipper in 3-4 years.

I hope the Exo works out for you. I’m kinda wishing I was holding an Exo pack at this point.

There’s always a kifaru buyer. I liked the ark fit better but there was a couple things that swayed me to keep the exo. I got enough selling the ark that I could add another K4 if I wanted.

 

[veganhunter]

Who remembers all the doomsday predictions when Vista got involved in Stone Glacier? They are proof that is possible to maintain elite level CS, even with corporate overlords.

 

[renagde]

Who remembers all the doomsday predictions when Vista got involved in Stone Glacier? They are proof that is possible to maintain elite level CS, even with corporate overlords.

Valid point. Their customer service is better than kifaru these days.

 

[fatlander]

High end toys swapped out like underwear, months of hunting, second to none customer service.

Pick two.

It was pretty easy to see this coming over the last few years.


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[Fins_N_Tines]

Yesterday Aron addressed some questions on instagram. one was will he still use kifaru packs. He said yes, but also said this move allows him to test other gear like packs. So, this opens the door and would not shock me to see him using other packs and as he should. There are other packs that quit frankly are as good or better than Kifaru.