How To Get Ahold of Therm-a-Rest?

[TX_Diver]

I've tried the warranty form online (over a month ago), sent an e-mail to the customer service address I could find, and I called the phone # I could find for cascade designs with no response or answer to any of those.

Backstory is I've had a sleeping pad that's been leaking since I got it new in August, and am trying to get it repaired or replaced. I like that they make stuff in the USA but not being able to reach them to solve a problem is a bit frustrating.

Does anyone have an e-mail or phone # for them that works? Would really like to get it fixed before my next hunt in a few weeks.

Thanks!!

 

[BBob]

Not too long ago [email protected] took care of the Reactor pot handle recall quickly.

 

[MT_Wyatt]

I’ve warrantied 2x xlites for mystery leaks, and both have been replaced. Have been very impressed.

Go Warranty FAQ and there’s a link to start a claim. They take a bit to turn one around but I’ve always been impressed in my dealings with them.

https://www.thermarest.com/warranty.html?gad_source=1&gbraid=0AAAAAC2I0jRIL4Bsb8Qytp51rZ8DMId20&gclid=Cj0KCQjwsoe5BhDiARIsAOXVoUv8D0PO_wJROQbThZ4hR-XWmjEMFeRdpgocjICfrzEi6bLkrH9jdr4aApgkEALw_wcB#warranty-faq

 

[Subliminal1]

I’ve warrantied 2x xlites for mystery leaks, and both have been replaced. Have been very impressed.

Go Warranty FAQ and there’s a link to start a claim. They take a bit to turn one around but I’ve always been impressed in my dealings with them.

https://www.thermarest.com/warranty.html?gad_source=1&gbraid=0AAAAAC2I0jRIL4Bsb8Qytp51rZ8DMId20&gclid=Cj0KCQjwsoe5BhDiARIsAOXVoUv8D0PO_wJROQbThZ4hR-XWmjEMFeRdpgocjICfrzEi6bLkrH9jdr4aApgkEALw_wcB#warranty-faq

Similar experience for me

 

[Hectocotylus]

I've tried the warranty form online (over a month ago), sent an e-mail to the customer service address I could find, and I called the phone # I could find for cascade designs with no response or answer to any of those.

Backstory is I've had a sleeping pad that's been leaking since I got it new in August, and am trying to get it repaired or replaced. I like that they make stuff in the USA but not being able to reach them to solve a problem is a bit frustrating.

Does anyone have an e-mail or phone # for them that works? Would really like to get it fixed before my next hunt in a few weeks.

Thanks!!

I’m in the same boat


Sent from my iPhone using Tapatalk

 

[Hectocotylus]

I've tried the warranty form online (over a month ago), sent an e-mail to the customer service address I could find, and I called the phone # I could find for cascade designs with no response or answer to any of those.

Backstory is I've had a sleeping pad that's been leaking since I got it new in August, and am trying to get it repaired or replaced. I like that they make stuff in the USA but not being able to reach them to solve a problem is a bit frustrating.

Does anyone have an e-mail or phone # for them that works? Would really like to get it fixed before my next hunt in a few weeks.

Thanks!!

I’m in the same boat


Sent from my iPhone using Tapatalk

 

[Hectocotylus]

I've tried the warranty form online (over a month ago), sent an e-mail to the customer service address I could find, and I called the phone # I could find for cascade designs with no response or answer to any of those.

Backstory is I've had a sleeping pad that's been leaking since I got it new in August, and am trying to get it repaired or replaced. I like that they make stuff in the USA but not being able to reach them to solve a problem is a bit frustrating.

Does anyone have an e-mail or phone # for them that works? Would really like to get it fixed before my next hunt in a few weeks.

Thanks!!

I’m in the same boat


Sent from my iPhone using Tapatalk

 

[TX_Diver]

I had good luck a few years ago with a 15 year old pad through the online warranty portal. $30 ish to fix and ship back to me which was fine as the pad was old, I had no proof of purchase, etc.

This one leaked from the get go though. I'll try the e-mail Bbob posted and see if that works.