Vandal 44
WKR
I wanted to post up how Hanwag handled an issues that I had with my Trapper GTX Boots
I was tightening up my Trapper GTX and I pulled one of the eyelets out, this is something you don't to happen as you are walking out of the tent to go hunting. Nothing I could do, so I laced them up and went out (no elk killed on this trip) When I got back to the house I googled what type of warranty Hanwag has on their boots (1 year warranty from date of purchase) I sent Hanwag an email, the next day I had a response; asking for a copy of the receipt showing date of purchase. I called Barney's Sports Chalet in Anchorage and the guy emailed my receipt right over.
I emailed the receipt to Hanwag, the next day I received an email back asking what size boot are the boots; a week later I received a new pair of Hanwag Trapper GTX with a FedEx return label for the damaged boots.
Hanwag are my go to boots and the way they handled the warranty makes them even better.
A big thanks to Hanwag and Barney's Sports Chalet in Anchorage, AK
I was tightening up my Trapper GTX and I pulled one of the eyelets out, this is something you don't to happen as you are walking out of the tent to go hunting. Nothing I could do, so I laced them up and went out (no elk killed on this trip) When I got back to the house I googled what type of warranty Hanwag has on their boots (1 year warranty from date of purchase) I sent Hanwag an email, the next day I had a response; asking for a copy of the receipt showing date of purchase. I called Barney's Sports Chalet in Anchorage and the guy emailed my receipt right over.
I emailed the receipt to Hanwag, the next day I received an email back asking what size boot are the boots; a week later I received a new pair of Hanwag Trapper GTX with a FedEx return label for the damaged boots.
Hanwag are my go to boots and the way they handled the warranty makes them even better.
A big thanks to Hanwag and Barney's Sports Chalet in Anchorage, AK