- Thread Starter
- #81
Ucsdryder
WKR
- Joined
- Jan 24, 2015
- Messages
- 6,625
Most of us are very forgiving and understanding of the shop/business when they own their mistake and do what’s necessary to make it right.This is spot on. I have 6-8 custom rifles and most of them have had some minor problem. They all shoot lights out, but little things, and some not so little, have occurred. Cracked (hairline) trigger guard at the latch pin. BDL bottom metal with a weak catch that blew open when fired, chamber cut so tight it wouldn’t chamber 3 types of factory ammo, and yes, the dreaded won’t feed problem. And that rifle wouldn’t feed even after the builder did extensive load development too! He single fed every round and never bothered to check mag feed! This shop is also highly regarded as one of the best in the country too. In each case, however, each shop/smith fell all over themselves to rectify the problem. They owned the mistake, apologized, covered shipping both ways and did everything to fix the matter and make me happy. Mistakes happen and parts are sourced from a multitude of different shops for it all to come together. It’s not an excuse, but it’s no wonder little mistakes happen. They also aren’t shooting the guns in most cases so they may not see all problems arise.
It’s sad, but these days I’m actually shocked when someone does a proper job the first time.
I wont go into who was responsible for the mistakes as they were all fixed to my standards and all are great guns, but I will share who built the one that was absolutely perfect… Hill Country Custom Rifles. It’s become my favorite rifle. Flawless. They delivered on precisely everything they said they would, including timeframe, and were a pleasure to deal with. They do Tikkas too.
Look at kifaru, they’ve built their brand around an awesome product with better customer service . Aron gives out his phone number on a forum! I had a belt of theirs rip, stitching only. Discovered it the night I was packing for a trip. Luckily I’m in Denver and I called them the next morning. They said come in and we’ll stitch it up. When I got there, Aron was there and asked me what was up. I showed him the belt and he had frank go get a new belt. I was on my way in 3 minutes. Shit happens, it’s how you rectify it that is what really matters.
OMR - if they had any business sense at all would have said, keep the gun, shoot it this season while I wait for a new barrel to come in. When the new one gets here I’ll send it to you and you can have your smith mount it. Send me the old barrel back and we’ll call it good. Or keep the old barrel for my cost and use it as a backup or whatever. The solution was so simple and easy and I would have been happy to tell my story in a positive way.