nyrifleman1
FNG
- Joined
- Dec 24, 2021
- Messages
- 77
I finally bit the bullet and ordered a new WM Sequoia on Jan 8th.
Received an "order confirmed" email on that day.
A week later no bag, or even an email saying that the bag had been shipped so I started to get a little bit curious about how long it takes them to fill orders. I wasn't sure if adding overfill to each bag took extra time.
Emailed them on the 18th asking how long it would take to fill the order and I swear no more than 10 minutes later my phone's ringing.
Literally. 10 minutes.
It's Hermits Hut.
They had shipped the bag about a week prior and when they ran tracking it showed that it was received at the USPS Redding California facility, then disappeared from there.
Long story short a new bag was sent USPS priority on the 18th and I received it today. All they asked was that if 2 bags showed up I returned one, which of course I will.
Good customer service deserves to be acknowledged, hence the post.
Received an "order confirmed" email on that day.
A week later no bag, or even an email saying that the bag had been shipped so I started to get a little bit curious about how long it takes them to fill orders. I wasn't sure if adding overfill to each bag took extra time.
Emailed them on the 18th asking how long it would take to fill the order and I swear no more than 10 minutes later my phone's ringing.
Literally. 10 minutes.
It's Hermits Hut.
They had shipped the bag about a week prior and when they ran tracking it showed that it was received at the USPS Redding California facility, then disappeared from there.
Long story short a new bag was sent USPS priority on the 18th and I received it today. All they asked was that if 2 bags showed up I returned one, which of course I will.
Good customer service deserves to be acknowledged, hence the post.