Eurooptic Experience

[plebe]

I’ve had generally very good dealings over many orders.

I’m a bit perplexed about a situation from last year. Ordered a Tikka in 350 Legend in April as a trainer for my son. It was the only ss model for sale stateside at the time, to my knowledge. Called for an update in August and was told it’d be several months until they came in. Switched the order to a blued in-stock model so we could have something to shoot, and two weeks later the stainless model was in stock and on the website for sale. The heck?

To be honest, I liked what they were doing many years ago more than the current model.

BUT, I appreciate that a feedback loop like Jake is helpful in balancing US consumer interest and the sort of specialty gear that was the grass roots of the company.

 

[Oakman]

Sorry to hear about your unpleasant experience.
My experience with EuroOptic has been great so far. Like many of you, I’ve spent more than I was supposed to, but honestly, it’s been worth every penny. Good gear makes a difference, and their service has been solid across the board.
I’ve never had any major issues, but I did have to initiate a return once. The item was chipped ( my fault entirely ) and I figured it might be a hassle. I sent them a picture of the damage, and to their credit, they were still willing to take it back, minus a restocking fee. After weighing the options and staring at the scratch for way too long, I decided to just hang onto it. No regrets so far.
Now I’m waiting on a new scope that I’m hoping to have before October. I’ve got a few hunts lined up and want to get it mounted, dialed in, and comfortable with the glass before the season opens.

 

[RWT]

Jake has been awesome. Twice now he has found a way to allow me to purchase 2 rifles from them in the past month. I have only had good service from EO.

 

[EuroOptic]

I’ve had generally very good dealings over many orders.

I’m a bit perplexed about a situation from last year. Ordered a Tikka in 350 Legend in April as a trainer for my son. It was the only ss model for sale stateside at the time, to my knowledge. Called for an update in August and was told it’d be several months until they came in. Switched the order to a blued in-stock model so we could have something to shoot, and two weeks later the stainless model was in stock and on the website for sale. The heck?

To be honest, I liked what they were doing many years ago more than the current model.

BUT, I appreciate that a feedback loop like Jake is helpful in balancing US consumer interest and the sort of specialty gear that was the grass roots of the company.

Ugh,, lead times are near impossible for us at the moment.
I apologize for this, If any of you guys have any ETA questions HMU and i'll share what I know, or I will ask the rep - We get shipments of stuff in all day long, it's not rare for us to get surprised with items we didn't think we would have for a while.

Let me know if I can do anything to make up for this, Happy to help.

 

[The Harbor Master]

I’ve had generally very good dealings over many orders.

I’m a bit perplexed about a situation from last year. Ordered a Tikka in 350 Legend in April as a trainer for my son. It was the only ss model for sale stateside at the time, to my knowledge. Called for an update in August and was told it’d be several months until they came in. Switched the order to a blued in-stock model so we could have something to shoot, and two weeks later the stainless model was in stock and on the website for sale. The heck?

To be honest, I liked what they were doing many years ago more than the current model.

BUT, I appreciate that a feedback loop like Jake is helpful in balancing US consumer interest and the sort of specialty gear that was the grass roots of the company.

I understand being a little put off by that. Ive had my share of irritating stuff happen with online vendors. However in my humble opinion there always going to be hiccups here and there, especially in an industry that is heavily regulated, can be an obstacle course of red tape, politically tumultuous, and involves international importation... and over the course of thousands of orders each year.

Id think if a thread was started about any other dealer (Midway, PSA, SGAmmo, you name it) there'd be 2 or 3 pages of glowing reviews with a handful of "bad" experiences. Like you said though, having representatives that are active on forums like this is a huge plus.

 

[bluerider22]

Generally I’ve had great experiences, until today. I ordered and had overnighted, my first Schmidt Bender Scope. It arrived today, with the shipping box beat to hell, the scope box opened, and the scope seemed like it’s already been out of the box. Mind you, this was an advertised new scope, not a demo or similar. Now I have to send it back before they will send me a new one, which is fine, but I have a hunt coming up next weekend and was hoping to have the scope sighted in before this weekend. First world problems I guess, and especially disappointed because this is my first scope that’s not a VX-1 or Vortex lol.

 

[RockAndSage]

Generally I’ve had great experiences, until today. I ordered and had overnighted, my first Schmidt Bender Scope. It arrived today, with the shipping box beat to hell, the scope box opened, and the scope seemed like it’s already been out of the box. Mind you, this was an advertised new scope, not a demo or similar. Now I have to send it back before they will send me a new one, which is fine, but I have a hunt coming up next weekend and was hoping to have the scope sighted in before this weekend. First world problems I guess, and especially disappointed because this is my first scope that’s not a VX-1 or Vortex lol.View attachment 1027925

To be fair, that looks a lot more like a shipper issue than a EuroOptic one. If you have any problems at all, reach out to Jake @EuroOptic directly. He will go out of his way to take care of you.

 

[EuroOptic]

Generally I’ve had great experiences, until today. I ordered and had overnighted, my first Schmidt Bender Scope. It arrived today, with the shipping box beat to hell, the scope box opened, and the scope seemed like it’s already been out of the box. Mind you, this was an advertised new scope, not a demo or similar. Now I have to send it back before they will send me a new one, which is fine, but I have a hunt coming up next weekend and was hoping to have the scope sighted in before this weekend. First world problems I guess, and especially disappointed because this is my first scope that’s not a VX-1 or Vortex lol.View attachment 1027925

Hey there,
Let’s start this off with an apology.
I apologize FedEx mishandled this package so severely, I have had terrible experiences with FedEx myself - always use UPS whenever possible.
As for the seemingly used scope, I have no explanation for this. It’s entirely possible this was a scope that was shown in the storefront, the customer decided not to buy & was then sent back downstairs to the warehouse. Normally those such scopes are sold as “Like new demo” but occasionally mistakes do happen. Terribly sorry it happened to you with this compounded issue.
In this situation, I would have replaced this scope for you at no cost anyways, even before FedEx destroyed your box.

Now, solutions.
I saw your original email come thru today, after checking on it again just now it looks like customer service has handled this to the best of their ability’s and clearances.

At the moment, the replacement is set up to ship as soon as the shipping label we sent you is received by my warehouse. The replacement is shipping “next day” via ups.
You are not far from the shop from what I see, I would be willing to personally meet up with you to swap the scopes over the weekend - we would need to discuss this option further via my direct email, as I see you do not yet have permission to PM.

My direct email is [email protected]
If you have any questions, concerns, or feel as though my offers are not satisfactory- let me know, and I will do my best to solve the problem.

 

[CRJR45]

It's Jake , From Eurooptics !

 

[RockAndSage]

Hey there,
Let’s start this off with an apology.
I apologize FedEx mishandled this package so severely, I have had terrible experiences with FedEx myself - always use UPS whenever possible.
As for the seemingly used scope, I have no explanation for this. It’s entirely possible this was a scope that was shown in the storefront, the customer decided not to buy & was then sent back downstairs to the warehouse. Normally those such scopes are sold as “Like new demo” but occasionally mistakes do happen. Terribly sorry it happened to you with this compounded issue.
In this situation, I would have replaced this scope for you at no cost anyways, even before FedEx destroyed your box.

Now, solutions.
I saw your original email come thru today, after checking on it again just now it looks like customer service has handled this to the best of their ability’s and clearances.

At the moment, the replacement is set up to ship as soon as the shipping label we sent you is received by my warehouse. The replacement is shipping “next day” via ups.
You are not far from the shop from what I see, I would be willing to personally meet up with you to swap the scopes over the weekend - we would need to discuss this option further via my direct email, as I see you do not yet have permission to PM.

My direct email is [email protected]
If you have any questions, concerns, or feel as though my offers are not satisfactory- let me know, and I will do my best to solve the problem.

Customer service doesn't get any better than this.

Good luck on that hunt, @bluerider22

 

[bluerider22]

Hey there,
Let’s start this off with an apology.
I apologize FedEx mishandled this package so severely, I have had terrible experiences with FedEx myself - always use UPS whenever possible.
As for the seemingly used scope, I have no explanation for this. It’s entirely possible this was a scope that was shown in the storefront, the customer decided not to buy & was then sent back downstairs to the warehouse.
In this situation, I would have replaced this scope for you at no cost anyways, even before FedEx destroyed your box.

Now, solutions.
I saw your original email come thru today, after checking on it again just now it looks like customer service has handled this to the best of their ability’s and clearances.

At the moment, the replacement is set up to ship as soon as the shipping label we sent you is received by my warehouse. The replacement is shipping “next day” via ups.
You are not far from the shop from what I see, I would be willing to personally meet up with you to swap the scopes over the weekend - we would need to discuss this option further via my direct email, as I see you do not yet have permission to PM.

My direct email is [email protected]
If you have any questions, concerns, or feel as though my offers are not satisfactory- let me know, and I will do my best to solve the problem.

Hey Jacob! It’s all good sir, Justin in CS did in fact handle the situation fine. I think I am more frustrated that I had everything lined up on my schedule to work out perfectly to get the gun sighted in and ready before we leave next Thursday. I sat like a dog on my porch waiting for that delivery truck this afternoon just for ultimate disappointed. I know it’s a week away but when you work 48-72 hour shifts, it makes a week go by extremely quick especially when it’s a last minute hunt, if you read the email, you understand.

Whether it be that FedEx went through the item and opened it or it was a demo with the incorrect SKU, I’ll never know. But I appreciate you coming on and reaching out and making the offer to meet up. At this point I’m just hoping there are no other delays with the RMA and getting to you for the new scope to be released and shipped down.

Again, sincerely appreciate you. Didn’t lose a customer, just will be more aware of not only the processes. But also that happens out of our control. Like is said, first world problems.

 

[Nine Banger]

Generally I’ve had great experiences, until today. I ordered and had overnighted, my first Schmidt Bender Scope. It arrived today, with the shipping box beat to hell, the scope box opened, and the scope seemed like it’s already been out of the box. Mind you, this was an advertised new scope, not a demo or similar. Now I have to send it back before they will send me a new one, which is fine, but I have a hunt coming up next weekend and was hoping to have the scope sighted in before this weekend. First world problems I guess, and especially disappointed because this is my first scope that’s not a VX-1 or Vortex lol.View attachment 1027925

Other than getting poked by a forklift and the hermetic seal popped why can't we mount it and shoot it?

 

[EuroOptic]

Hey Jacob! It’s all good sir, Justin in CS did in fact handle the situation fine. I think I am more frustrated that I had everything lined up on my schedule to work out perfectly to get the gun sighted in and ready before we leave next Thursday. I sat like a dog on my porch waiting for that delivery truck this afternoon just for ultimate disappointed. I know it’s a week away but when you work 48-72 hour shifts, it makes a week go by extremely quick especially when it’s a last minute hunt, if you read the email, you understand.

Whether it be that FedEx went through the item and opened it or it was a demo with the incorrect SKU, I’ll never know. But I appreciate you coming on and reaching out and making the offer to meet up. At this point I’m just hoping there are no other delays with the RMA and getting to you for the new scope to be released and shipped down.

Again, sincerely appreciate you. Didn’t lose a customer, just will be more aware of not only the processes. But also that happens out of our control. Like is said, first world problems.

If you are satisfied with the resolution that you and Justin came too, then we will roll with that.

Don’t hesitate to shoot me a message if you need anything, I’ll take care of it.