Considering Fenix 75r Headlamp - Thoughts?

[Wseidel777]

Sorry to hear about your poor customer service experience, Repins05. I’m curious, which distributor did you purchase from - Fenix Lighting or Fenix Store? Thanks

 

[repins05]

Fenix Lighting. After a few months in, I did a quick google search and found others with the same experience. Several people basically said they quit and never got their light back.

 

[Wseidel777]

Thanks. My purchase was from the Fenix Store so I’ll report my experience IF I need to contact customer service.

 

[repins05]

I am not into bashing businesses, especially those who offer outdoor or hunting goods. I can handle subpar or poor customer service. I may not purchase from that particular company again because of a negative experience. I often will give a company a second chance because it could be just the rep having a bad day etc. I also don't care if I see products that I feel are over priced for what there are in my opinion. I am always happy that a business will enter the market with new products or innovations. I would not typically post about any of the above mentioned or give my feedback etc.

I was actually expecting to pay for the repair or new plastic piece needed because of the length of time I had owned the head lamp (6 months +). In the end, I did not have to pay for the issue.

The experience with Fenix is in a different category.

 

[repins05]

I am not into bashing businesses, especially those who offer outdoor or hunting goods. I can handle subpar or poor customer service. I may not purchase from that particular company again because of a negative experience. I often will give a company a second chance because it could be just the rep having a bad day etc. I also don't care if I see products that I feel are over priced for what there are in my opinion. I am always happy that a business will enter the market with new products or innovations. I would not typically post about any of the above mentioned or give my feedback etc.

I was actually expecting to pay for the repair or new plastic piece needed because of the length of time I had owned the head lamp (6 months +). In the end, I did not have to pay for the issue.

The experience with Fenix is in a different category.

I own 3 of the higher end rechargeable headlamps and a $400-500 Fenix search light. The original headlamp I started with has been great with no issues. I have used it for years. I obviously liked the products, but again will not buy another Fenix if that says anything.

 

[SquirrelyDan]

Thank you, SquirrelyDan. I was originally looking at the 70r and was steered towards the 75r. Thoughts on the differences between the two and if the features on the 75r are truly an “upgrade”. Sounds like all of their headlamps are highly regarded.

Sorry for the late reply, on a Maui hunt . The features are so similar I think both would be great. Also, I have had one fenix warranty claim out of the 6 lights I own. It was quick and painless, replacement arrived within a week.

 

[Jake Larsen]

I’ve tried a lot of brands. Found Fenix about 6 years ago, never looked back. I’ve got an HM65R. It’s freaking awesome.


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[Wseidel777]

Thanks for the input, SquirrelyDan and Jake Larsen. I have now received the Fenix and Peax headlamps. At least initially, I am really impressed with the quality of the Fenix - both the build quality and the light output.

 

[Wseidel777]

Final Update: Keeping the Fenix and returning the Peax. The 75r fit my needs better and I love the option of the on-board extra battery plus the ability to store it elsewhere if desired. Thanks for the advice and recommendations.

God bless,
Wayne