Check your Garmin inreach account/credit card statements

[Glory]

FYI,

Garmin, who bought inreach has reactivated old accounts that were in an inactive state that were not getting charged under an old plan. I just got into it on the phone with a customer service rep because a 7.99 monthly charge showed up on my credit card bill. Turns out it was for an old delorme device I haven't used in years they "moved" to a new plan and reactivated it to some sort 7.99 month plan. They said they sent emails, which probably went to spam as I never saw them.


What really pisses me off is that the credit card that device was originally attached to has long expired, but they just charged another card on file because I have a subscription to navionics.

I had it out with a customer service rep who basically said they were abiding by the terms and conditions

 

[Blurry1]

I smell a class action suit. Adobe did something like this several years ago and got sued. I got a check for a settlement a couple years later. It was a whopping $20 or so.

 

[Ucsdryder]

They tried to do it to me but I noticed the charge when I got a text saying they charged my cc. Anybody that doesn’t get text notifications for CC charges should do it immediately.

I called them and yelled at some poor girl in billing. I apologized at the end, not her fault, but I was pretty hot about it.

 

[Glory]

They tried to do it to me but I noticed the charge when I got a text saying they charged my cc. Anybody that doesn’t get text notifications for CC charges should do it immediately.

I called them and yelled at some poor girl in billing. I apologized at the end, not her fault, but I was pretty hot about it.

I'm still worked up about it. They got me for 4 months before I noticed it. Bad on me.

 

[Ucsdryder]

I'm still worked up about it. They got me for 4 months before I noticed it. Bad on me.

It’s completely dishonest.

I would turn on text notifications for cc charges.

Then I’d dispute it on my cc. Where did you approve it?

 

[PredatoronthePrairie]

Wtf. Suspended my plan in Dec then they turned it back on.

 

[Glory]

Wtf. Suspended my plan in Dec then they turned it back on.

I don't know if there is a no cost suspended plan anymore. I think they put them all on a 7.99 mo plan. You have to completely cancel the service.

Call and yell. It's fun. I threatened to never buy garmin again etc. Made me feel better for a few minutes.

 

[Bubblehide]

Inreach was a great company to work with. Garmin was a nightmare from the start. This illegal tactic from them is not new.

 

[PredatoronthePrairie]

Just got off the phone. They said any freedom plans are no longer and they moved you to a differnt service and started again. Told them I canceled in Dec and it was BS. They removed the last 2 months of billing and will refund.

Thanks for the heads up OP

 

[Ucsdryder]

I don't know if there is a no cost suspended plan anymore. I think they put them all on a 7.99 mo plan. You have to completely cancel the service.

Call and yell. It's fun. I threatened to never buy garmin again etc. Made me feel better for a few minutes.

Just remember, you’re yelling at some entry level employee making 15-16 dollars an hour. Don’t shoot the messenger…. But I get it, I yelled at her too.

 

[Chris in TN]

All good here, but you did make me check. Thank you.

 

[307]

Call and yell. It's fun. I threatened to never buy garmin again etc. Made me feel better for a few minutes.

What goes around comes around.

 

[CorbLand]

And we wonder why people don’t want to work customer service jobs…calling and yelling at the customer service rep does exactly zero good and just makes you an asshole.

Call Garmin, explain your frustration and move on. If they don’t back down, complete a charge back on your CC and again, move on.

If you really want to make it hurt, don’t call Garmin. Complete a chargeback as Garmin gets charged a fee by your CC company.

 

[Jethro]

Wasn’t truly dishonest. Changes were announced in 2024, I received countless emails about it in 2025, was even discussed in the forum. When mine switched, first 2 months were free

 

[Chris in TN]

And we wonder why people don’t want to work customer service jobs…calling and yelling at the customer service rep does exactly zero good and just makes you an asshole.

I'm not saying you're completely wrong but if CS people get tired and quit because the company they work for sucks, eventually it creeps up the chain that maybe they need to change something. Doesn't mean you have to be mean to them personally about it, but people absolutely do need to get push-back when they do dumb stuff.

 

[CorbLand]

I'm not saying you're completely wrong but if CS people get tired and quit because the company they work for sucks, eventually it creeps up the chain that maybe they need to change something. Doesn't mean you have to be mean to them personally about it, but people absolutely do need to get push-back when they do dumb stuff.

Push back, yes. Yelling at the customer service rep, no.

You want people to notice, chargebacks is the way to go. It actually affects the company. Garmin is a corporation, their loyalty is to their shareholders.

 

[CMP70306]

I'm not saying you're completely wrong but if CS people get tired and quit because the company they work for sucks, eventually it creeps up the chain that maybe they need to change something. Doesn't mean you have to be mean to them personally about it, but people absolutely do need to get push-back when they do dumb stuff.

Yeah, then they offshore the CS like the majority of companies where you can argue with someone who doesn’t care or get bumped to an AI system that doesn’t care how much you bitch at it.

You can make your disapproval of the companies choices known without attacking the people on the phones who have zero say in how things are run.

 

[WCB]

Anybody that calls and yells at the CS person is a complete P.O.S.

I'm not saying you're completely wrong but if CS people get tired and quit because the company they work for sucks, eventually it creeps up the chain that maybe they need to change something. Doesn't mean you have to be mean to them personally about it, but people absolutely do need to get push-back when they do dumb stuff.

Is the companies business practices in this situation F'd...sure. Call, explain the situation and see what the CS person can do for you. Within reason if you don't like the answer ask for their manager or write a pointed letter to corporate leadership.
Even though something like this is a legit complaint...that same CS rep has probably talked to 20 people that day that are completely wrong with their complaint and want to yell and scream and make demands. The CS rep probably agrees with you but is following procedure, but you just have to show how tough you are by screaming at them.

 

[Glory]

And we wonder why people don’t want to work customer service jobs…calling and yelling at the customer service rep does exactly zero good and just makes you an asshole.

Call Garmin, explain your frustration and move on. If they don’t back down, complete a charge back on your CC and again, move on.

If you really want to make it hurt, don’t call Garmin. Complete a chargeback as Garmin gets charged a fee by your CC company.

In all fairness, I didn't get heated until she told me that they were perfectly justified starting to charge me for an old delorme unit I registered in 2016 and used for a few years. I've spent untold thousands with garmin outfitting boats etc so I might have taken it personally. No more.

 

[Q_Sertorius]

I’m always super nice to the AI CS representatives because I figure that they might spare me when they take over the world. I ask them “please put me in touch with a &$&@ing human.”