Borncountryboy
FNG
I have lots and lots of Garmin products and have been a repeat customer of theirs for as long as I can remember. I have never had a problem with any of their products or their technical support.
My most recent purchase was this top of the line GP66i with Inreach capability which I purchased to have InReach capability to text family for 1-2 week trips I take out West every few years.
I selected the "Freedom plan" which allows you to add monthly service for up to one year but they have it setup to automatically renew at the end of each month and do not give you an option to opt out of auto-renewal nor do they send you any notifications that your plan is about to renew. I have contacted them the day the plan was renewing within hours (not a day or days!) of renewal period and receiving an Invoice for a new month. They would not cancel/remove/modify any charges for the month forward that service was starting and charging me for. Their customer service rep was rudely talking over me when I tried sharing ideas for changes to better serve their customers such as allowing to de-select auto-renewal when placing the order manually or simply sending out a notice before the plan automatically renews. I requested to speak with a manager but was advised that a manager wasn’t available and I would have to put in a request for them to call me which could take a few days.
I went from loving my Garmin devices to loathing the company for being rude, unprofessional and unwilling to work with their me, someone who has purchased so many of their products and until now has been an advocate of their company. With the money this device is costing me to simply text I so regret not simply renting a satellite phone like I have done in the past to check in with family.
Absolutely do not buy any Garmin devices with InReach. They have it setup to scam people out of money with the automatic renewal and no leniency. We’ve all seen this from other companies but never have I ever heard or seen of issues when you call ion within hours of a renewal that a company wouldn’t gladly end a resubscription with a full refund.
My most recent purchase was this top of the line GP66i with Inreach capability which I purchased to have InReach capability to text family for 1-2 week trips I take out West every few years.
I selected the "Freedom plan" which allows you to add monthly service for up to one year but they have it setup to automatically renew at the end of each month and do not give you an option to opt out of auto-renewal nor do they send you any notifications that your plan is about to renew. I have contacted them the day the plan was renewing within hours (not a day or days!) of renewal period and receiving an Invoice for a new month. They would not cancel/remove/modify any charges for the month forward that service was starting and charging me for. Their customer service rep was rudely talking over me when I tried sharing ideas for changes to better serve their customers such as allowing to de-select auto-renewal when placing the order manually or simply sending out a notice before the plan automatically renews. I requested to speak with a manager but was advised that a manager wasn’t available and I would have to put in a request for them to call me which could take a few days.
I went from loving my Garmin devices to loathing the company for being rude, unprofessional and unwilling to work with their me, someone who has purchased so many of their products and until now has been an advocate of their company. With the money this device is costing me to simply text I so regret not simply renting a satellite phone like I have done in the past to check in with family.
Absolutely do not buy any Garmin devices with InReach. They have it setup to scam people out of money with the automatic renewal and no leniency. We’ve all seen this from other companies but never have I ever heard or seen of issues when you call ion within hours of a renewal that a company wouldn’t gladly end a resubscription with a full refund.
