Black Ovis Customer Service Phenomenal/ Alaskan Guide Creations Warranty Amazing

[bcjoe]

I just wanted to give Black Ovis and Alaskan Guide creations kudos for their phenomenal services once again.

I accidentally bought 3 tripods from Camofire because of a glitch either on my phone or the app. I called to cancel but was unable to get it done. Jake the rep just said they will send me the return labels and have the extras sent back and did not even ask what happened. It was not really their fault but mine. It did not matter they just take care of the problem and move on. Did not have to wait on hold, talked to the same guy both times and answered immediately.

I had a AKC bino cub harness that I had for 8 years, and the rangefinder zipper had broken. It's been a great bino harness and wanted it fixed because you get attached to certain pieces of gear. I sent in the warranty form and my harness expecting to pay whatever it was going to cost to have it fixed. Less than a month later I received a brand new upgraded bino harness at no charge with no requests or requirements. That harness was old, and they did not have to warranty it, but they did no questions asked.

We are blessed as hunters to have some of the best companies in the world to deal with when our stuff fails or wears out. Thank you Black Ovis and Alaskan Guide Creations.

 

[TXHunt]

Yep, they are good people who have gone out of there way to help me before too.

 

[Thinkingman]

I have similar experiences with both vendors.

 

[roosiebull]

I just wanted to give Black Ovis and Alaskan Guide creations kudos for their phenomenal services once again.

I accidentally bought 3 tripods from Camofire because of a glitch either on my phone or the app. I called to cancel but was unable to get it done. Jake the rep just said they will send me the return labels and have the extras sent back and did not even ask what happened. It was not really their fault but mine. It did not matter they just take care of the problem and move on. Did not have to wait on hold, talked to the same guy both times and answered immediately.

I had a AKC bino cub harness that I had for 8 years, and the rangefinder zipper had broken. It's been a great bino harness and wanted it fixed because you get attached to certain pieces of gear. I sent in the warranty form and my harness expecting to pay whatever it was going to cost to have it fixed. Less than a month later I received a brand new upgraded bino harness at no charge with no requests or requirements. That harness was old, and they did not have to warranty it, but they did no questions asked.

We are blessed as hunters to have some of the best companies in the world to deal with when our stuff fails or wears out. Thank you Black Ovis and Alaskan Guide Creations.

There really is some of the best customer service in the outdoor industry. Blackovis is a pretty unique company for being as big as they are, and also have a cool niche with their branded gear

Their mesa hoody is one of my favorite articles of clothing I have (have 2) and if you look for a comparable hoodie, it doesn’t exist, and the closest thing is not as nice and almost 3x the price

If I’m ordering a pair of boots I haven’t previously owned, they are who I’m buying from because if the sizing is weird, it’s very easy to return through them.

I have never owned anything from AGC, but good to hear they took care of you. There are some tough people to deal with outdoor consumers, and appreciate the companies that rise above that and take care of the customer, it can’t be easy

 

[Sinistram]

My thoughts exactly. The gun and outdoor industry in general is full of honorable, pleasant people who know enough to build and do the right things. Certainly, there are exceptions, but they don't last long.

 

[Bachto]

I had a similar experience with AGC and also Black Ovis. My dog chewed up the little straps that connect your binos to the harness. I called them wanting to pay for a replacement, they just said "naw we got you" and sent me a brand new set of replacement straps for free.

I was looking for a pair of slightly used Crispi Wild Rocks for an upcoming late season hunt and had posted something on this forum. A guy from Black Ovis reached out to me and said call me tomorrow I can get you a good deal on some brand new boots, ordered them over the phone the next day for a really good price. Super easy.