I’m definitely the exception to the rule when it comes to peoples experiences with the customer service…
Ordered my gf at the time a 5900 for Christmas. Pack showed up pretty much the Christmas Eve so it got wrapped. Kids and whatnot, didn’t get the look at it that I should have, so it got strung onto her Krux frame and got used a few times over the winter before I realized it wasn’t the pack I actually paid for. Was about a significant price difference between what I ordered and what I got.
All of that was my fault for not checking it out closer when it showed up, but the customer service after the fact wasn’t what I would have expected.