Another first lite shout out.

[Lowg08]

Just want to thank first lite customer service. Had a warranty replacement on gaiters. Told them I had a hunt coming up soon. I sent them my return tracking number on the second of September and received my gaiters this morning. Thanks a bunch. Will continue to buy from them

 

[H80Hunter]

Yeah this has always been my experience with them as well. Had a couple warranty claims and they’ve always made things right with me

 

[JMalmy]

I hope everything with FL is top notch. I’m going to be heading over to them from SKRE. I hope it’s the right decision, but only time will tell.

 

[Lowg08]

I hope everything with FL is top notch. I’m going to be heading over to them from SKRE. I hope it’s the right decision, but only time will tell.

Just depends on what particular type of hunting you do

 

[JMalmy]

Just depends on what particular type of hunting you do

I actually decided to give them a call and chat w them a little bit to see what would best fit my needs. Be that theyre a few hours away.

 

[Lowg08]

I’m plum on the east coast in NC so I’ve had to completely trust in their advice. It’s been spot on. I kinda hunt western style. Kinda. Allot of hiking and long walks using a saddle or sitting in the ground or still hunting. Now im close to a fanboy but not blind to other companies that may have a better item.

 

[BKehoe05]

I will no longer be purchasing First Lite gear in the future. I was beyond excited about their products and 6 days into wearing a pair of their Obsidian Merino Wool pants I got a hole in the left leg on the rear at the back of my quad. I sent them a photo of the hole and the response is this is wear and tear. If their products are failing after 6 days, then they have a faulty product. I agree if I had torn the pants it would be by my own fault and I will gladly take responsibility for it, however there are numerous spots throughout the pants in which threading is fraying in their pants. These are supposed to be a “rip stop” design. Newsflash to First Lite, it isn’t.
Off to Sitka Gear after all I guess.

 

[Lowg08]

I will no longer be purchasing First Lite gear in the future. I was beyond excited about their products and 6 days into wearing a pair of their Obsidian Merino Wool pants I got a hole in the left leg on the rear at the back of my quad. I sent them a photo of the hole and the response is this is wear and tear. If their products are failing after 6 days, then they have a faulty product. I agree if I had torn the pants it would be by my own fault and I will gladly take responsibility for it, however there are numerous spots throughout the pants in which threading is fraying in their pants. These are supposed to be a “rip stop” design. Newsflash to First Lite, it isn’t.
Off to Sitka Gear after all I guess.

You do realize they are merino still and I’ve got a hole in mine too. Also many frayed strings. Just the nature of the beast with delicate fabric.

 

[Hornpout]

I've always had good luck with First Lite products and their customer service. They replaced a klamath for me after the zipper failed well over a year after purchased. I will continue to buy from them in the future.

 

[MallardMaster]

I will no longer be purchasing First Lite gear in the future. I was beyond excited about their products and 6 days into wearing a pair of their Obsidian Merino Wool pants I got a hole in the left leg on the rear at the back of my quad. I sent them a photo of the hole and the response is this is wear and tear. If their products are failing after 6 days, then they have a faulty product. I agree if I had torn the pants it would be by my own fault and I will gladly take responsibility for it, however there are numerous spots throughout the pants in which threading is fraying in their pants. These are supposed to be a “rip stop” design. Newsflash to First Lite, it isn’t.
Off to Sitka Gear after all I guess.

I have 3 pairs of them, and the crotch had worn out on all pairs (there is a post about this on the forum). At different times I returned them back to FL and was able to get a new pair sent back to me. Now my replacement pairs are also wearing in that same area. I think that I am just going to deal with it now going forward, and I have just chosen to not buy any new Obsidian pants from them. Just my choice. I will say though that I absolutely love the pants!

 

[Wrench]

I emailed about a zipper failure which took forever to get a response....and that turned into a song and dance, so I just had it fixed locally. To be fair, I reached out to sitka about a strap that failed to see if they could repair it during the rona....which was also a flop.

I had a kryptek issue this year and they were on it in minutes with a solution that was super fair.

 

[Lowg08]

I’m sure there are instances in every company none are perfect by far.
I like my obsidian foundry but I won’t buy anymore. I just find myself in my corrugate foundry 99% of the time