Warning Zeiss Scopes: Warranty

[Jpsauer88]

Hello,

I always read this forum but never posted. I hope this post is acceptable to the Rokslide community. I am not trying to rubbish a company, simply want to warn others of my experience.

I own a Zeiss Diavari 6-24x56 T* FL. This scope spent its life on a 6.5 and hasnt been impacted. It was sent to Zeiss as it was not tracking.

Zeiss found:
1. BDC defective
2. Scope not "recoil proof" objective lens loose
3. Reticle dirty (dont ask me how)
4. Parallax requires adjustment
I was quoted half the new cost of the scope to repair it.
This was then listed as a result of wear and tear. Yep, wear and tear - apparently a loose objective lens is wear and tear on a top tier scope.

Furthermore, a 10 year warranty is far below the standard around of 30yrs - lifetime. I kept thinking to myself, if this was a Razor or pretty much any other U.S. company, it would have been repaired/replaced no questions asked. One would think it embarrassing for a company of Zeiss's stature to produce a scope that has a objective lens that gets loose.

Yes the glass is excellent - but really would prefer a Razor or other scope with LIFETIME warranty. I know Schmidt from friends experiences still stand behind their scopes even after their technical warranty.

I wrote back to Zeiss asking them to stand behind their product especially that they have charged me half the price of a new Zeiss V8 for failures that show the poor quality of their top tier scope. They responded with asking me whether or not I want repairs done or whether I want it returned. This response, was inadequate as they did not address any of my concerns.

Was the glass and name worth the end result? In my opinion, definitely not. Be warned.

 

[JGRaider]

Zeiss has replaced Leica as the optics company with the worst customer service. They seem to take pride in telling their customers to stick it where the sun don't shine. Too many good products nowadays to put up with that garbage, especially at the ridiculous prices Zeiss wants for it's products.

 

[mj23polaris]

Man that’s to bad so far I have had good experience with them. My s3 I sent in for them To check out. as I found it was my rings causing zero shift after they inspected it and said it passed every test. They were super responsive and when I told them I needed it for a match coming then sent it with like 2 day shipping back for free. And I wasn’t charged anything for the inspection. They offered to fix my ocular lens bc it was scratched and it was if I member right pretty cheap to fix. I declined bc it didn’t bother me and I needed it asap.


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[Kyguy]

Is the scope past the warranty of 10 years? If so, then it really doesn't matter what was the cause of the issue, it's out of warranty. Plain and simple. You knowingly purchased a product that was warrantied for 10 years. If it's past warranty or the issues have been determined to not be manufacturing defects, then they're not responsible for the cost. You really have no other recourse, and that it no different than any other warranty on any other product... furniture, electronics, appliances, whatever. They could well have told you that they can't/won't repair it at all. They owe you nothing in the way of further explanations or responses. Either pay the repair bill or have them send it back. 1/2 the cost of new to get a high-end optic refurbished back to like new condition is not a bad deal.

Honestly, it doesn't sound like the scope was babied, from their response. Maybe it was never "impacted" like you say, but how many rounds and how much use has it gotten? Scopes are tools, and like any other tool, when it's used a lot, it'll wear out. Optics, especially scopes, do not have an infinite life span.