Truss issue on a new building, would like some insight.

[Tod osier]

Does this national company do a lot of work in your area? I would be tempted to casually or not so casually mention that you’re going to tell everyone you know about how they handle this.

That I'll be vocal if not happy both locally and nationally as a 2nd time owner is clear to the sales guy.

This is very early in the process. I emailed my essay on the problems just over a week ago and we met with the sales guy and a building supervisor on Thursday. They have been responsive.

I just want to be clear here, I have told them in no uncertain terms that the roof looks like crap and is unacceptable. What I have not done is to say that it absolutely has to be removed and rebuilt. I have not given them a chance to do the right thing. I have not said, fix this.

I'm walking a pretty fine line I think. I don't think I've done a good job here stating that they have agreed to fix a ridiculous ton of things, some pretty significant. They have already pulled posts/columns out of the ground that were not plumb or out of line on day 3 of the job. Now at finish they have agreed to replace nearly 25% of the wall metal due to damage and hundreds of feet of trim that looks like crap, Nearly 10% of the roof metal needs to come off because of trim issues. This was all agreed on Thursday. I have stayed strong on the fact the roof looks like crap, but didn't demand absolutely that it be fixed. Thus the reason for me asking. In just the repairs that they have agreed to, between labor and materials I bet they are getting close to equal to the amount of the final payment - that doesn't include the roof/truss issue.

 

[Tod osier]

Truss manufacturer should be able to spec a fix to plane the crown and add sister rafters or similar. Have dealt with more crappy trusses than I care to recount. Would think they would keep quality higher if they’re made in house.
Large construction companies are almost always a crapshoot on quality no matter the trade.

They are the truss manufacturer and while we didn't discuss it, I expect that they will consider all options. Given that they manufacture the trusses and they have a very specific system on how to build, just trashing the trusses and rebuilding may be the best thing for them. I have no idea.

 

[Fatcamp]

They do build their own trusses.

The building has a ton of issues, I think you missed that. We arrived on solutions for all but this one issue. Solutions for the other problems involve replacing metal for nearly one whole side of the building, several hundred feet of trims (not kidding at all). The only quality work was the concrete, which is subbed out.

Crew was young and thought more highly of themselves than they should have.

Thanks.

No, I saw where you said there were multiple issues. Thats why I wondered if they got busy and subd it out.

Sucks when things go sideways. I feel for you.