Jimmy
WKR
For me, I guess it boils down to his apparent lack of concern over it. I really don't care if I got a free mount or anything out of it. It is more the point that he did not offer anything up to remedy the situation. I understand that mistakes happen, accidents happen. But, as a business owner, if I made a mistake such as this, I feel as though I would be doing everything in my power to make it right. Especially when the lively hood of my business literally depends on people trusting me and bringing in other customers. I would think if word got out that I accidentally pitched someone's animal out and then didn't do anything about it, it would be pretty bad for business. Maybe that is just my view of the world, Idk!
You're not wrong, this IS bad for his business.
Did you suggest a way to make it right? If you think of a way that would satisfy you, let him know. Then if he says no, you can leave a complete and honest review.