- Joined
- Feb 13, 2013
- Messages
- 1,561
Hey folks, I've delayed discussing the issue we recently had with our TAG Bags until I knew when new material would be delivered for production.
PROBLEM: A couple of month ago a few customers started to call in with questionable seam failure. We pulled random inventory to inspect and found roughly 3% of the bags we checked could be separated at the seams.
After some investigation we learned the material itself had an insufficient finish, which produced an end product where fibers wouldn't stay seated and slippage occurred.
Some material seems sufficiently finished and holds well, while some bags just don't hold up to our standards.
SOLUTION: Our new inventory arrives sometime in December / January, and at that point we'll be able to replace bad sets. Meanwhile, some hunters have opted to use their TAG Bags to finish up the season. Any bad bags will be replaced without question once inventory arrives.
That's the best we can do at this point. I wouldn't ask that any of you rely on a game bag that doesn't live up to my level of confidence. This production and all others in the future will instill full confidence in our brand and our reliable customer service.
Contact me by email if you need personal service, regardless of where you bought your TAG Bags.
Larry Bartlett
[email protected]
Pristine Ventures
PROBLEM: A couple of month ago a few customers started to call in with questionable seam failure. We pulled random inventory to inspect and found roughly 3% of the bags we checked could be separated at the seams.
After some investigation we learned the material itself had an insufficient finish, which produced an end product where fibers wouldn't stay seated and slippage occurred.
Some material seems sufficiently finished and holds well, while some bags just don't hold up to our standards.
SOLUTION: Our new inventory arrives sometime in December / January, and at that point we'll be able to replace bad sets. Meanwhile, some hunters have opted to use their TAG Bags to finish up the season. Any bad bags will be replaced without question once inventory arrives.
That's the best we can do at this point. I wouldn't ask that any of you rely on a game bag that doesn't live up to my level of confidence. This production and all others in the future will instill full confidence in our brand and our reliable customer service.
Contact me by email if you need personal service, regardless of where you bought your TAG Bags.
Larry Bartlett
[email protected]
Pristine Ventures