Swarovski warranty issues?

[JGRaider]

Yes- because they aren’t baking in the cost of giving new ones away. “No fault” warranties aren’t free. When someone runs over their binos and the company gives them a new pair no questions asked, they aren’t doing it out of the goodness of their heart- they already got the money for that free new pair. You pay for that “forever warranty” when you buy them.

Yawn..........I have and SLC, EL and few other "alphas". I also have a Razor UHD that I bought for $1k which is optically and mechanically the equal of the SLC 's. I know what I'm getting with Vortex, and Swaro can be a roll of the dice as far as warranty/CS goes (sent mine in 3 times). UHD's haven't needed it yet.

 

[Ucsdryder]

Yes- because they aren’t baking in the cost of giving new ones away. “No fault” warranties aren’t free. When someone runs over their binos and the company gives them a new pair no questions asked, they aren’t doing it out of the goodness of their heart- they already got the money for that free new pair. You pay for that “forever warranty” when you buy them.

Blah blah blah, this argument is so old and tired. Have you seen the cost of swaros? You’re paying a premium alright, people have just convinced themselves it’s ok for some companies to not stand behind their product. 50% more for 10% better glass (pick your percentages). Theres plenty of margin for swaro to warranty a pair of binos.

Not that it helps OP, but I sent my ZEISS RfS back because they had a stiff wheel and a scratched lens from dropping something on them and they sent me a new pair. I was surprised and impressed.

 

[Blake C]

Yawn..........I have and SLC, EL and few other "alphas". I also have a Razor UHD that I bought for $1k which is optically and mechanically the equal of the SLC 's. I know what I'm getting with Vortex, and Swaro can be a roll of the dice as far as warranty/CS goes (sent mine in 3 times). UHD's haven't needed it yet.

I agree with this.
On another note.....I have not yet seen anything equal to the NL pure models. I sure would like to see something totally equal for $1k....

 

[Elite]

Yes- because they aren’t baking in the cost of giving new ones away. “No fault” warranties aren’t free. When someone runs over their binos and the company gives them a new pair no questions asked, they aren’t doing it out of the goodness of their heart- they already got the money for that free new pair. You pay for that “forever warranty” when you buy them.

I do agree with this. But I paid a massive premium for the swaros vs my razor HDs.

So now I paid a premium and now I have to buy an additional $500 to fix the repair for them.

Yes the swaro is better optically. But after spending 4 years with both now and the difference being so small in actual field conditions not staring at number charts.

I will be selling the swaros and picking up something else if they don’t change the invoice amount to repair. Lesson learned


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[Formidilosus]

I do agree with this. But I paid a massive premium for the swaros vs my razor HDs.

So now I paid a premium and now I have to buy an additional $500 to fix the repair for them.

Yes the swaro is better optically. But after spending 4 years with both now and the difference being so small in actual field conditions not staring at number charts.

I will be selling the swaros and picking up something else if they don’t change the invoice amount to repair. Lesson learned


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Sure. I can understand that.

I was addressing no fault, lifetime warranties brought up by another saying that alpha companies don’t match Vortex, etc. They aren’t free and companies are not being generous- it’s baked in. Those $1,000 so close to Alpha binos- they would $600 (or less) without the “run it over with a truck and we’ll give you a free pair” warranty.

Swaro’s are relatively fragile, and they should correct that. But having a no fault warranty won’t make them better.