Swarovski warranty issues?

[Elite]

Hey everyone,

I am curious how many other people have had issues with getting denied warranty work on Binos?

I recently sent my SLC Binos in for a stiff focus wheel. They have inspected the Binos and have informed me the repair will cost $510 due to the area behind the focus wheel being cracked.

Not going to lie that I’m pretty annoyed that they are not covering this. I spent a premium on some binoculars which should come with some actual warranty.

Wondering if anyone else has went through this with them,

I had a pair of older Bushnell that I literally drove over with my truck on accident and they sent a new pair no questions asked….


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[Coopsdaddy]

I just sent in a 9 year old set of 8x25s that were in good shape mechanical wise but needed new rubber eye cups and casing as it was just degraded.
They went thru them as well.
Got them back with no charge.

 

[Wapiti151]

Never, Swaro has always been the best company I’ve ever worked with for repairs. However, they don’t just fix everything for free, lenses, issues, etc…they take care of you but it’s not the vortex warranty, but their shit isn’t built to brake like vortex either. No different than any other alpha company if it’s not manufacture related, you may have to pay something. All pretty clear in their warranties.

 

[Elite]

Never, Swaro has always been the best company I’ve ever worked with for repairs. However, they don’t just fix everything for free, lenses, issues, etc…they take care of you but it’s not the vortex warranty, but their shit isn’t built to brake like vortex either. No different than any other alpha company if it’s not manufacture related, you may have to pay something. All pretty clear in their warranties.

Not trying to turn this into a vortex vs swaro thread but I have razor HDs in my work truck that get way more abuse then the swaro. Still no
Issues with them.


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[Blake C]

How did they Crack?

 

[ghostrider272]

Yeah, that’s a tough one. Did you ask them why it isn’t covered under warranty? I’d start there. My experience with their warranty service has always been stellar. I’m curious as to what they say if you ask them.

 

[Kyguy]

Ah, yet another thread about a premium optic company that's NOT providing the same service as Leupold, Vortex or Burris, IE replacing or repairing for free regardless of the cause.

These are starting to become more common....

 

[Elite]

How did they Crack?

I honestly don’t know, I’m pretty anal with them and keep care of them. Still trying to figure that out to be honest


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[Elite]

Yeah, that’s a tough one. Did you ask them why it isn’t covered under warranty? I’d start there. My experience with their warranty service has always been stellar. I’m curious as to what they say if you ask them.

I have sent a reply back asking why, still waiting for response


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[Warrior4Christ]

That's odd I sent my el range Binos in that were gifted to me because the range finder button fell apart. No question asked they fixed for me with no charge. You might call again and ask. I had a similar situation with leupold range finder that I dropped (off a 30ft cliff) found it and would range properly. They told me they wouldn't cover it under warranty. A little later I talked with a different person and they said they would cover it no problem. Hopefully they will take care of you.

 

[Formidilosus]

Ah, yet another thread about a premium optic company that's NOT providing the same service as Leupold, Vortex or Burris, IE replacing or repairing for free regardless of the cause.

These are starting to become more common....

Yes- because they aren’t baking in the cost of giving new ones away. “No fault” warranties aren’t free. When someone runs over their binos and the company gives them a new pair no questions asked, they aren’t doing it out of the goodness of their heart- they already got the money for that free new pair. You pay for that “forever warranty” when you buy them.

 

[Kurts86]

I’ve had a diopter replaced which was $175, a scratched lens replaced for $75, and 2 full refurbishments done for free by Swarovski over the years. Their pricing has always been very reasonable you just have to give them up for 2 months.

I would guess whatever broke is tied to a major part or multiple parts because the repair cost has always been quite fair.

 

[Kyguy]

Yes- because they aren’t baking in the cost of giving new ones away. “No fault” warranties aren’t free. When someone runs over their binos and the company gives them a new pair no questions asked, they aren’t doing it out of the goodness of their heart- they already got the money for that free new pair. You pay for that “forever warranty” when you buy them.

Yes I know. I work in the furniture warranty business, so I deal with the same type situation daily.

The comment is not about the product, the comment is about the buyer's mindset. They won't buy Leupold, Burris, Vortex because "good thing they have a warranty cuz you're going to need it!", so they buy (insert other company here) and then they want to come to the internet forums and complain when they don't get the same service they would get from those three.

Part of any consumer research on a high ticket purchase should be about the warranty and how stuff is handled when a warranty claim is needed.

People don't do that. They come to the forums, listen to people swoon about their alpha glass products and decide to make the purchase. Then they get pissy when it doesn't get replaced or repaired for free.

 

[teamsprock]

I have had a couple items into Swarovski for repair/warranty. Always received pretty fair service, most things fixed for free, otherwise a reasonable charge.

I have found having your items properly registered with them goes a long ways when it comes to warranty work.

 

[Blake C]

If you have only communicated through email, then I highly recommend calling them. They will be able to answer all your questions.

 

[Coueskiller43]

Hey everyone,

I am curious how many other people have had issues with getting denied warranty work on Binos?

I recently sent my SLC Binos in for a stiff focus wheel. They have inspected the Binos and have informed me the repair will cost $510 due to the area behind the focus wheel being cracked.

Not going to lie that I’m pretty annoyed that they are not covering this. I spent a premium on some binoculars which should come with some actual warranty.

Wondering if anyone else has went through this with them,

I had a pair of older Bushnell that I literally drove over with my truck on accident and they sent a new pair no questions asked….


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Are the binos registered to you? If not, I could see them charging you. The only thing I have had to pay Swarovski for was a set of new lenses in some EL 10x42.

 

[Blake C]

Are the binos registered to you? If not, I could see them charging you. The only thing I have had to pay Swarovski for was a set of new lenses in some EL 10x42.

What did that cost

 

[Coueskiller43]

What did that cost

I don’t recall for sure but $450 comes to mind. They replaced all 4 lenses.

 

[Elite]

Are the binos registered to you? If not, I could see them charging you. The only thing I have had to pay Swarovski for was a set of new lenses in some EL 10x42.

Yes they are bought and registered in my name


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[dchum]

I don’t recall for sure but $450 comes to mind. They replaced all 4 lenses.

I just replaced a back left lense that had a pretty bad scratch. They charged me $125 for that and some other little fee to about 140.

Getting new eye cups and everything else cleaned up for free. Time line was 8-10 weeks