Swarovski repair time

Joined
Sep 7, 2022
Messages
37
Has anyone sent in a pair of binos to have the armor replaced recently? If so, how long did it take to get them back?

Thank you,
 

Reed104R

Lil-Rokslider
Joined
Oct 13, 2022
Messages
189
I just got a pair of SLC's back; took about 8 weeks for a rebuild with new armor. I am 2 months out on a rifle scope; still waiting.
 

Gaspowered

FNG
Classified Approved
Joined
Nov 28, 2020
Messages
7
Just received mine back from SONA.
New objectives, new prisms and new armor.
A little over 10 weeks.

Cheers
 

bigmike23

Lil-Rokslider
Joined
Apr 10, 2020
Messages
139
Sent in my NL pures last season due to a crappy feeling focus wheel. Turn around was about 5 months. Gotta be patient
 

Gaspowered

FNG
Classified Approved
Joined
Nov 28, 2020
Messages
7
Good to know on these lead times.

Is there a cost associated with these repairs?

As Lawnboi mentioned, when you send in the optic, SONA will assess the condition and determine what is covered by warranty and what is not.
I had a scratch on one of the ocular lenses of my SLC's I wanted replaced.
They also said the prisms needed to be replaced as well as the focus mechanism.
The total cost to me was $37 for the scratched ocular lens.
They ended up replacing both oculars, prisms, focus mechanism and wound up giving me a totally new chassis and armor, all for $37.

Cheers
 
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