Swarovski repair time

Joined
Sep 7, 2022
Messages
41
Has anyone sent in a pair of binos to have the armor replaced recently? If so, how long did it take to get them back?

Thank you,
 

Reed104R

Lil-Rokslider
Joined
Oct 13, 2022
Messages
214
I just got a pair of SLC's back; took about 8 weeks for a rebuild with new armor. I am 2 months out on a rifle scope; still waiting.
 

Gaspowered

FNG
Classified Approved
Joined
Nov 28, 2020
Messages
9
Just received mine back from SONA.
New objectives, new prisms and new armor.
A little over 10 weeks.

Cheers
 

bigmike23

Lil-Rokslider
Joined
Apr 10, 2020
Messages
145
Sent in my NL pures last season due to a crappy feeling focus wheel. Turn around was about 5 months. Gotta be patient
 

eltaco

WKR
Joined
May 18, 2013
Messages
583
Good to know on these lead times.

Is there a cost associated with these repairs?
 

Gaspowered

FNG
Classified Approved
Joined
Nov 28, 2020
Messages
9
Good to know on these lead times.

Is there a cost associated with these repairs?

As Lawnboi mentioned, when you send in the optic, SONA will assess the condition and determine what is covered by warranty and what is not.
I had a scratch on one of the ocular lenses of my SLC's that I wanted replaced.
After their assessment, SONA also said the prisms needed to be replaced as well as the focus mechanism.
The total cost to me was $37 for the scratched ocular lens.
They ended up replacing both oculars, prisms, focus mechanism and wound up giving me a totally new chassis and armor, all for $37.

Cheers
 
Last edited:
Joined
Oct 29, 2016
Messages
745
Atx Button stuck, was answered first thing this am when they opened and was shipped a Fed Ex label. I had a Z5 in the past that wouldn’t track correctly and it was about 2 weeks. Hope this doesn’t have to go to Austria I have a stone sheep hunt this August. Paying for expedited service just to be safe. I was told 95% of stuff can be fixed stateside. See how this works out.
IMG_7544.jpeg
 
Joined
Oct 29, 2016
Messages
745
Not sure, but the El Ranges might have to go back overseas to Austria for repairs. Most optics can be repaired here (stateside), but not the Rangefinder Binocs. I could be wrong.

I was told recently by a trusted source that the RF models have to be repaired over seas.
 

ljalberta

WKR
Joined
Dec 7, 2015
Messages
1,641
Good info here. I’m going to shop in my SLCs for a servicing, but I’ll be waiting until December I think.
 
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