I called Gary and they told me Crispi was actually taking care of scheduling the repairs going forward. They gave me the number (below) to get it taken care of. I called Crispi and they took care of the shipping and scheduled which vendor based on lead time (mine are going to Gary), sent me a Fedex shipping label and said just to drop them off at the Fedex store and they will box and ship them. Cost was $190 after tax. We'll see how they are when I get them back (2 week lead time) whether it is worth the cost. If so, $190 is way better than $485 and I have a couple more pairs I'll send out. I'll report back...
Mike at Crispi contact info
844-527-4774
Thanks
Rich