question for those who have used Leica customer service

[wekilldeer]

I just bought a used set of Ultravid HD 10x42s. They are in good shape for an 11yr old bino. I was thinking about sending them in for general cleaning, possible lens polish/recoating, and focus adjustment service. For those who have used Leica CS how was it? If out of warranty were the services done affordably? I am hoping to get them to like new condition optically.

 

[Scottf270]

I lost a piece off of a Leica rangefinder. Sent it in with a request to look it over and replace missing piece, then send me an invoice. They sent me a new unit. No charge. My unit was a bit older so they may have had excess stock, but they get a thumbs up from me.

 

[handwerk]

I have used them a couple times in the last year for preowned bino's I had bought, they were great to deal with, one set had been damaged and what they charged me seemed fair.
They are much improved over the Leica CS of yesteryear.

 

[wapitibob]

Use them for cleaning several times, no issues

 

[100 others]

I have a newer set of UVHD+ and the center hinge plastic started getting some cracks. Apparently this is somewhat common and they upgraded the materials since according to a birdforum thread. I sent an email to test the waters and they immediately responded with a ticket number and basically said “send em in, we’ll get it fixed”. Probably gonna keep running it for this year but good to know their warranty dept is responsive.

 

[Mtnmilsurp]

Now that you mention it I’ve had a set of 8x32 ultravid hds I’ve taken on dozens of hunts and 2 tours in Afghanistan since 2012 and have never thought about sending them in for service. The lens caps disintegrated 8 years ago but otherwise they still look and function as new.