Pulsar Thermion 2 XP50 Pro

[bcar]

My Thermion is only 2 months old, it often has a really green hue or tint on the screen that maybe seems to get worse in cold weather. A couple nights ago at 20 F the tint was pretty bad... The tint is not impacted by changing from white hot to black hot.

Video recordings are what I would call normal contrast.

Has anyone else experienced this? Is it a settings issue??

Thanks

 

[SuperDUECE22]

• Check Settings: Ensure that the color palette and brightness/contrast settings are properly adjusted. Sometimes, tweaking these settings can help reduce the green tint.
• Firmware Update: Make sure your device has the latest firmware installed. Manufacturers often release updates to fix bugs and improve performance.
• Calibration: Perform a calibration (NUC) to reset the sensor and improve image quality.
• Contact Support: If the issue persists, consider reaching out to Pulsar's customer support for further assistance. They may have additional solutions or recommend a repair if necessary.

 

[bcar]

Bringing this thread back to life with some updates and curious if anyone else has experienced the internal display/screen developing a green tint/hue.

I did send my scope in for a warranty claim. Pulsar/Sellmark confirmed "poor display quality" or something along those lines and replaced the display screen. They tested it before sending it back, looked great; and it looked great when I received it back as well. I put it in the gun safe for a couple of months since I wasn't using it in the summer.

I got it out a few weeks ago, and the green tint is back again. Getting back in touch with the warranty department again soon. They were great to work with the first go round.. hoping for a similar experience this time, but I'm also very curious why this has happened twice now when I can't really find any similar experiences elsewhere online.