Not all of their items have tags. Wish they would since it would help prevent wear and return issues. The last several orders I’ve placed have arrived in white poly shipping bags instead of a box. Idk, you’d think several hundred dollars worth of stuff would at least get a box vs a bag. Most items are nicely folded, tape sealed in brand new plastic bags. Others you can tell were returns, not folded the same, beat up bags and re-taped or not at all. Never anything soiled or damaged though. I did get three peloton 200s and one had no tag. I read through the reviews on their site and a few have mentioned finding napkins in pockets and other signs of use. So yes, I guess stuff slips past their returns dept.