OnX Terrain X Beta not working?

[Norcal18]

Tried to use the beta verion of the Terrain X veiwshed and its not wokring for me. I did use it a few months ago, I was curious if anyone else is having issues? I will load all the tool bars but no map, I go to click on "Send Feedback" and nothing works.

 

[Strider]

I have the exact same problem.

 

[muleshoe]

I've had the same issue for the past month. Contacted OnX support and did everything they recommended, still not working. I was told that I would be contacted once this was fixed on their end. I'd recommend submitting a support ticket so they can gather more info on the issue.

 

[QuickTrigger7]

make sure your out of google chrome or vice versa. Had the same issue was fixed when I started using the right browser.

 

[wapitibob]

Just opened it in chrome, works fine. Works in Brave also.

 

[Norcal18]

make sure your out of google chrome or vice versa. Had the same issue was fixed when I started using the right browser.

I've tried Microsoft edge browser and Chrome and neither work unfortunately.

 

[muleshoe]

I have also tried Chrome, Edge, and Firefox. Same result with all three on my computer. Everything works on the onx site, but the map wont load for Terrain X and the page stops responding. I've logged into onX on someone else's computer and terrain x worked.

 

[onX Hunt]

Tried to use the beta verion of the Terrain X veiwshed and its not wokring for me. I did use it a few months ago, I was curious if anyone else is having issues? I will load all the tool bars but no map, I go to click on "Send Feedback" and nothing works.

As noted by some other folks, this is an issue that our engineers are aware of and are working on. At this point, the issue seems to be computer specific, and we're mostly seeing issues on computers that are a little bit older. Please reach out to our Customer Support team at [email protected] and they'll be able to take a look at your account and see what is going on. The more information we are able to gather, the faster our engineers will be able to remedy the issue.

 

[Norcal18]

As noted by some other folks, this is an issue that our engineers are aware of and are working on. At this point, the issue seems to be computer specific, and we're mostly seeing issues on computers that are a little bit older. Please reach out to our Customer Support team at [email protected] and they'll be able to take a look at your account and see what is going on. The more information we are able to gather, the faster our engineers will be able to remedy the issue.

Thanks I've been emailing customer support and trying their recommendations, so far nothing has worked. Seems odd that it did work and now it wont.

 

[Oakman]

Same problem here, looks like chrome compatibility issue, works with Safari but its super slow

 

[wapitibob]

Works fine on my chrome, just checked again.

 

[Oakman]

Do you guys know if there is an iphone app we can download for the Terrain X?

 

[NVCarnivore]

Same proble here. Terrain x was working and then stopped arround the same time as the original post. I contacted tech support and they were very responsive but said the same thing that was posted by ONX above. I have recently tried from multiple computers but terrain x is still not working for me. I'm just wondering anyone has found a resolution? Thanks

 

[NVCarnivore]

Still having the same issue, Terrain X will open but will not load the map. Anyone else still having this problem or found a solution?

 

[muleshoe]

Still having the same issue, Terrain X will open but will not load the map. Anyone else still having this problem or found a solution?

I'm still having the same issue as well. It's starting to feel like this issue isn't going to be fixed.

 

[masterofnone]

Won’t work on my ~2015 MacBook Pro because I can’t download the newest updated chrome browser. My wife loves the fact that I have to use her laptop for it.


Sent from my iPhone using Tapatalk

 

[wapitibob]

Just used it on my laptop.

 

[ZMT]

Strange, I have a 2023 Macbook Pro and it won't run on any browser. Guess it's not just old computers

 

[NVCarnivore]

I have tried multiple computers, none of them ancient, and multiple browsers all with the same results. Terraine X opens but won't load the map. To ONX's credit, they did refund my membership fee for this year and extended my subscription for another 6 months but after getting to play with the viewshed tool for a little while, I am really missing it.. Does Gohunt have anything comparable?

 

[NVCarnivore]

Happy to report that I just tried, and Terrain X is now working for me. Thank you ON X !!