OnX Terrain X Beta not working?

Norcal18

FNG
Joined
Jan 3, 2022
Messages
51
Tried to use the beta verion of the Terrain X veiwshed and its not wokring for me. I did use it a few months ago, I was curious if anyone else is having issues? I will load all the tool bars but no map, I go to click on "Send Feedback" and nothing works.
 

muleshoe

FNG
Joined
May 13, 2024
Messages
4
I've had the same issue for the past month. Contacted OnX support and did everything they recommended, still not working. I was told that I would be contacted once this was fixed on their end. I'd recommend submitting a support ticket so they can gather more info on the issue.
 

QuickTrigger7

Lil-Rokslider
Joined
Jun 22, 2019
Messages
188
make sure your out of google chrome or vice versa. Had the same issue was fixed when I started using the right browser.
 

muleshoe

FNG
Joined
May 13, 2024
Messages
4
I have also tried Chrome, Edge, and Firefox. Same result with all three on my computer. Everything works on the onx site, but the map wont load for Terrain X and the page stops responding. I've logged into onX on someone else's computer and terrain x worked.
 

onX Hunt

Lil-Rokslider
Joined
Jun 17, 2015
Messages
243
Location
Montana
Tried to use the beta verion of the Terrain X veiwshed and its not wokring for me. I did use it a few months ago, I was curious if anyone else is having issues? I will load all the tool bars but no map, I go to click on "Send Feedback" and nothing works.
As noted by some other folks, this is an issue that our engineers are aware of and are working on. At this point, the issue seems to be computer specific, and we're mostly seeing issues on computers that are a little bit older. Please reach out to our Customer Support team at [email protected] and they'll be able to take a look at your account and see what is going on. The more information we are able to gather, the faster our engineers will be able to remedy the issue.
 
OP
N

Norcal18

FNG
Joined
Jan 3, 2022
Messages
51
As noted by some other folks, this is an issue that our engineers are aware of and are working on. At this point, the issue seems to be computer specific, and we're mostly seeing issues on computers that are a little bit older. Please reach out to our Customer Support team at [email protected] and they'll be able to take a look at your account and see what is going on. The more information we are able to gather, the faster our engineers will be able to remedy the issue.
Thanks I've been emailing customer support and trying their recommendations, so far nothing has worked. Seems odd that it did work and now it wont.
 
Joined
Jul 15, 2024
Messages
4
Same proble here. Terrain x was working and then stopped arround the same time as the original post. I contacted tech support and they were very responsive but said the same thing that was posted by ONX above. I have recently tried from multiple computers but terrain x is still not working for me. I'm just wondering anyone has found a resolution? Thanks
 
Joined
Jul 15, 2024
Messages
4
Still having the same issue, Terrain X will open but will not load the map. Anyone else still having this problem or found a solution?
 

muleshoe

FNG
Joined
May 13, 2024
Messages
4
Still having the same issue, Terrain X will open but will not load the map. Anyone else still having this problem or found a solution?
I'm still having the same issue as well. It's starting to feel like this issue isn't going to be fixed.
 
Joined
Nov 15, 2023
Messages
14
Won’t work on my ~2015 MacBook Pro because I can’t download the newest updated chrome browser. My wife loves the fact that I have to use her laptop for it.


Sent from my iPhone using Tapatalk
 

ZMT

Lil-Rokslider
Joined
Sep 30, 2023
Messages
154
Strange, I have a 2023 Macbook Pro and it won't run on any browser. Guess it's not just old computers
 
Joined
Jul 15, 2024
Messages
4
I have tried multiple computers, none of them ancient, and multiple browsers all with the same results. Terraine X opens but won't load the map. To ONX's credit, they did refund my membership fee for this year and extended my subscription for another 6 months but after getting to play with the viewshed tool for a little while, I am really missing it.. Does Gohunt have anything comparable?
 
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