New developments coming this summer

[bpitcher]

I've only had the chance to test out the pants so far on an Aoudad/Hog hunt.

Love the stretch and fit. Very comfortable but I'm starting to see pulls like other people from walking through the brush.

I'll have 10-15 days in Colorado soon to test the mid layer and the pants some more.

 

[MT_Wyatt]

I wanted to follow up after some more field time. Archery elk, mostly in burned timber (read: far less deadfall gymnastics than normal). My overall feedback is the performance, weight and fit (I’d also throw colors in there, and pricing) is leading, while durability is so so. I’ll take those tradeoffs, personally.

Midlayer: the hood is one of the best I’ve ever had. Durability is similar to Sitka ambient face fabric - rubbing from chest rig will pill. Not a shocker. Seems best to just rub SS baselayer under it, LS is tough.

Pants: given their use and performance I the think the durability is acceptable. They move so well with you that you hardly feel any resistance in use. Fit/features are simple and dialed. Have not had to pull them up or adjust them once under a pack belt. They are quite thin and wind loved through them easily - a baselayer will extend them into mid season, but late season likely not? My only negative is the fabric shows wear both inside and outside. That said, interestingly I got stabbed in the knee while moving through timber and the pants held, impressively. There’s a start of a hole but I expected a full on tear. So while they may “wear” and pull/pill easy, they aren’t fragile either.

Inside of legs against boots (not a big deal to me given they are an ultralight pant -but not as tough as “typical” hunting pants like a kuiu attack are)

Knee stab point (impressive resistance to puncture)

 

[ElkBro]

@Brigham @ Outdoor Vitals

It would be great if you guys would respond to the complaints about the lack of customer service. I'm unlikely to order anything else from Outdoor Vitals until you address this issue and it's rectified.

 

[snuzzo29]

I ordered 2 different sizes of the fleece that will be coming hopefully next week. Based on others, I'm worried the return/exchange will be a pain.

 

[wnelson14]

@Brigham @ Outdoor Vitals

It would be great if you guys would respond to the complaints about the lack of customer service. I'm unlikely to order anything else from Outdoor Vitals until you address this issue and it's rectified.

Plus one to this, my return will be on the 12th working day since you received it tomorrow.
Was planning to order the puffy but that is not happening anymore.

 

[Jotis]

It looks likes Brigham hasn’t responded to this post since the complaints about customer service and durability isssues have started. I too am worried about the quality of product I ordered. I have several Exo packs and their products and customer service has always been top notch. It’s hard to believe they would align themselves with Outdoor Vitals with all the complaints lately

 

[Oregonhuntrboi]

Plus one to this, my return will be on the 12th working day since you received it tomorrow.
Was planning to order the puffy but that is not happening anymore.

Same. Was planning on buying the puffy but won’t be anymore.

 

[WyldGoose]

I’m in a similar boat. Got an email on the 12th they received my pants that were too small. Was hoping to get an exchange for a bigger size or credit towards the puffy that drops tomorrow/ships in November.
Now I’m leaning towards sticking with my Kutanas(beyond durable) and holding out a while on the puffy to see how it goes…

 

[Jakeb]

They might be hunting? It is September

 

[deserthunter2016]

I had a couple returns. I never received a confirmation email saying they received them. Had to go through a process to even get a response saying they in fact did receive the items (I think it was human). I think I’m between 15-20 days waiting now.

I won’t be buying anymore.

Even if they are gone hunting the business still has to operate. And it sure would be nice to have a phone number to call to talk to a human.


Sent from my iPhone using Tapatalk

 

[wnelson14]

They might be hunting? It is September

This is very true and I hope they are, but you can outsource customer service help, hire extra interns, hire contracted labor, etc etc to make up the timing gap, or even just state on the website or in email form that everything will be delayed for hunting season (I would be a ok with that).

 

[snuzzo29]

I had a couple returns. I never received a confirmation email saying they received them. Had to go through a process to even get a response saying they in fact did receive the items (I think it was human). I think I’m between 15-20 days waiting now.

I won’t be buying anymore.

Even if they are gone hunting the business still has to operate. And it sure would be nice to have a phone number to call to talk to a human.


Sent from my iPhone using Tapatalk

(435) 572-0787 is the number I found under the contact page otherwise [email protected] was the email I sent a message to when the coupon code didn't work for me. Hopefully you get a resolution because I will be having to make a return or exchange myself.

 

[deserthunter2016]

(435) 572-0787 is the number I found under the contact page otherwise [email protected] was the email I sent a message to when the coupon code didn't work for me. Hopefully you get a resolution because I will be having to make a return or exchange myself.

I called their number and it said they are not accepting calls. To leave a message or email them. Unless I misunderstood it.


Sent from my iPhone using Tapatalk

 

[Jotis]

I called their number and it said they are not accepting calls. To leave a message or email them. Unless I misunderstood it.


Sent from my iPhone using Tapatalk

Yep you are correct, they are not accepting calls. Buyer beware

 

[bmart2622]

Dang it!!! I just ordered a fleece this morning, wish I would have read this before I did.

 

[AZ Gator]

For those interested, the puffy has released for orders.

 

[evergreenfrenzy]

@Brigham @ Outdoor Vitals
I had thought if we signed up for the pre-order mailing list this summer, we’d be getting an email with a discount code for the puffy too. Is that not the case?

 

[Brigham @ Outdoor Vitals]

Hey guys, glad I checked in here! I've been in and out of the office, and I generally log into Rokslide about once a week. I'll continue to be in and out of the office until mid-November. I still have some hunts ahead.

Sorry to hear about some peoples' delays and understandable frustration with customer service. I've notified our customer service manager that there are a number of people waiting for help. I'll add more pressure today.

We are a small company with only 1 or 2 full time employees in each department, so when we have a surge in outgoing orders, as has been the case for the past month, I do know that customer service will get behind. It's a difficult thing to plan for, and we have been using temp workers. This doesn't make anyone's frustration go away. I'm just passing along what I know about the situation.

Thanks to those of you sharing your feedback. It matters and it weighs into future decisions. My interest is in receiving feedback, bad or good, and evaluating all of it to influence design decisions. For those of you that are unhappy with pilling or snagging , I'd really appreciate if you could email me with pictures and details of what's going on. I'd like to understand the extent of it and the context. My pants have about 40-50 days of mountain hunting, and I've got 4 or 5 little snags. So pictures would be great for me to compare. Like I said, I don't really check Rokslide more than once a week, but emails are checked daily. With some of the recent comments, I'll try to check a couple more times this week.

My email address is [email protected]

 

[Montane]

Ordered! Except I went too fast and mistakenly didn't remove "shipping protection" of which the value to the buyer is minimal, at best. I wish companies would at make it an opt in option instead of default.

 

[Slick17]

Ordered! Except I went too fast and mistakenly didn't remove "shipping protection" of which the value to the buyer is minimal, at best. I wish companies would at make it an opt in option instead of default.

I did the same thing. Didn't see it listed as an option to remove it prior but was trying to check out fast to get the pre-order in. Just hoping it actually comes by the end of October.