Just got off the phone with Antony at Bullitt. I submitted a support ticket with my phone number asking for a call and they replied next business day.
The new ownership is definitely improving the service, planning on expanding to new countries, Australia, NZ, Mexico...Hawaii and Alaska were just added.
I was in for $150 (including Motorola Defy device) for an entire year of satellite messaging. I just upgraded to the Freedom plan for $55 annually for 250 messages and unlimited SOS. I don't think Garmin or Zoleo can compete with that.