Maven warranty service

[TradLife406]

The RS 1.2 is a tough scope. But my latest one didn't survive the postal service in holiday season!
Arrived with the elevation turret locked up. There were some strange marks in the glass. Like the reticle got knocked loose or something.

Got ahold of maven right away. Sent the scope from Great Falls MT to lander on Wednesday and they got it today. Kind of cool to get an email saying they received it. They also asked for the tracking number.

Curious to see what was wrong with it and the resolution. Guessing they'll just replace it.

Super good service experience so far!!!

Maybe we need to up the standard of testing to see if scope can survive the postal service?

 

[Marbles]

Looks like defective assembly to me. I'm pretty sure the RS1.2 has a glass etched reticle, so no way for it to look that bad unless it was installed like that.

 

[RWT]

I’ve used their warranty service and they were great.

 

[Pronghunter]

The RS 1.2 is a tough scope. But my latest one didn't survive the postal service in holiday season!
Arrived with the elevation turret locked up. There were some strange marks in the glass. Like the reticle got knocked loose or something.

Got ahold of maven right away. Sent the scope from Great Falls MT to lander on Wednesday and they got it today. Kind of cool to get an email saying they received it. They also asked for the tracking number.

Curious to see what was wrong with it and the resolution. Guessing they'll just replace it.

Super good service experience so far!!!

Maybe we need to up the standard of testing to see if scope can survive the postal service?

AJ,
My only complaint was my repair took 9 months for them to get back to me. Instead of them just replacing it, they sent mine to California for an actual repair and then back.

 

[TradLife406]

AJ,
My only complaint was my repair took 9 months for them to get back to me. Instead of them just replacing it, they sent mine to California for an actual repair and then back.

Dang it!!! Hopefully it'll go smoother for me.

 

[Agross]

Their service was phenomenal for me

 

[TradLife406]

Replied and asked exactly what was wrong. Kind of interested.

 

[TradLife406]

Friggin fast shipping! Will be here Wednesday. A week turn around!

 

[elkguide]

I had an issue with my S1a spotter. They told me to ship it back to them and it was back in two weeks. It acted up again and after returning it to them, they asked if I would be OK with them replacing it!?!?

On my way home from an elk hunt in Idaho this fall, I decided to drive the 2 hours out of the way to go to Lander and see their headquarters. Worth the detour. Great people there.

Even though, I am an addicted Swarovski fan boy, Maven has impressed me to the point that I have a couple of their scopes along with the spotter. Highly recommend.