Maven warranty service

Joined
Aug 14, 2016
Messages
2,597
Location
Great Falls MT
The RS 1.2 is a tough scope. But my latest one didn't survive the postal service in holiday season!
Arrived with the elevation turret locked up. There were some strange marks in the glass. Like the reticle got knocked loose or something.

Got ahold of maven right away. Sent the scope from Great Falls MT to lander on Wednesday and they got it today. Kind of cool to get an email saying they received it. They also asked for the tracking number.

Curious to see what was wrong with it and the resolution. Guessing they'll just replace it.

Super good service experience so far!!!

Maybe we need to up the standard of testing to see if scope can survive the postal service?



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Looks like defective assembly to me. I'm pretty sure the RS1.2 has a glass etched reticle, so no way for it to look that bad unless it was installed like that.
 
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