Kuiu CS - Great experience

[WestDan]

I know everyone has talked at length about Kuiu faults here and there, but I just had a really positive experience I felt should be shared as its not always the negatives to highlight (I've highlighted some negatives and positives on here). I ordered a significant amount of Kuiu a couple weeks ago without knowing they were having a sale this week. When I saw the sale going on, I was upset because my discount would have been hundreds of dollars and free shipping for simply waiting a week or so. I emailed Kuiu to see if there was anything they could do (totally expecting a "no" answer and me returning the gear and reordering if I could get the items I wanted). Kuiu called me today and said they would honor the discount along with the free shipping, and will be crediting my card accordingly. I have to say I was shocked and very much appreciated that service.

 

[Jdavis9753]

They are awesome!!!! I guarantee you they are the best!

 

[Pac8541]

Exact same thing happened to me, they charged my card for the order 7 days prior to the sale starting. I even asked them specifically prior to placing the order of there were any upcoming sales for Memorial Day or Father's Day. I was told no by CS. I just fired off an email last night requesting the same thing. Here's to hoping I get the same answer.

 

[Pac8541]

Just got a call from Kuiu CS, same deal. Good on them for making it right.

 

[operator449]

That is impressive and top notch.

 

[mallacootasmoothie]

They fixed me up too, same as the other guys I placed a big order 6 days before the sale. Great work Kuiu!

 

[Cub10]

I have nothing but positive experiences from Kuiu's CS. They know how to take care of their customers!