wapitispokes
FNG
Kudos to Swarovski.
Sent a 30 year old pair of 10x42 SLC's in to have a minor issue addressed (I'm the original owner). I received a form email acknowledgement within 24 hours of USPS making the delivery. Within 48 hours of receipt they emailed me personally, indicating they had examined the item, would take care of the issue and noted cosmetic scratches on the ocular - everything else was still perfect. The cosmetic scratches would not affect performance but they offered to replace those lenses at nominal charge if I so desired. I called customer service to discuss the ocular and reached someone quickly. I agreed to the lens replacement even though not technically necessary (why not, after 30 years?). They will also replace the rubber protective wrap and make sure everything else is up to new specs. Expected Date of return - April 28th. That is SMOKING fast. No whining about Covid, they just get it done.
This is the 2nd or maybe the 3rd time in 30 years that I have sent an optic back to Swarovski for review (and first time in 10 or 20 years). The result is always the same - excellent.
As so many have said, Swarovski USA understands customer service. Premium priced, but nice to know premium service comes with it.
I have a pair of 12x42 NL Pure's on order and hope to be alive and using those 30 years from now as well.
I thought some of you might appreciate hearing this.
Sent a 30 year old pair of 10x42 SLC's in to have a minor issue addressed (I'm the original owner). I received a form email acknowledgement within 24 hours of USPS making the delivery. Within 48 hours of receipt they emailed me personally, indicating they had examined the item, would take care of the issue and noted cosmetic scratches on the ocular - everything else was still perfect. The cosmetic scratches would not affect performance but they offered to replace those lenses at nominal charge if I so desired. I called customer service to discuss the ocular and reached someone quickly. I agreed to the lens replacement even though not technically necessary (why not, after 30 years?). They will also replace the rubber protective wrap and make sure everything else is up to new specs. Expected Date of return - April 28th. That is SMOKING fast. No whining about Covid, they just get it done.
This is the 2nd or maybe the 3rd time in 30 years that I have sent an optic back to Swarovski for review (and first time in 10 or 20 years). The result is always the same - excellent.
As so many have said, Swarovski USA understands customer service. Premium priced, but nice to know premium service comes with it.
I have a pair of 12x42 NL Pure's on order and hope to be alive and using those 30 years from now as well.
I thought some of you might appreciate hearing this.