All I can speak of my recent experience with Kodiak Canvas Tents. I chose to order from Competitive Advantage Products, an authorized rep for Kodiak. Located in Utah, same as Kodiak. Cabela's ordering and inventory system was not working for me a the time. My order was processed and shipped quickly. good communications throughout the process. I have not needed to contact customer service for anything since my purchase. So, I can speak first hand about that. I can tell you I am happy with the tent and quality of work so far. I have now set mine up at least 4 or 5 times in the last couple weeks. Got out camping for an overnighter. No chance to report on how it will weather a major storm. I am glad we went with the 10X14, amazing how quickly you can run out of room when using cots, chairs, folding table, etc. FYI, Ground tarps are back in stock if you want to order one from them. 10 mm thick, not sure if its any better than what you can get else where. Ours should be here in few days and we'll see.