Kifaru Warranty Not What It Used To Be

[Poe19]

I haven’t had a bad experience yet with them. While yours may be valid, I want to at least be one of the guys rooting for Kifaru and the folks that stayed and share positive experiences when I see a bad one.


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[renagde]

So PSA Kifaru warranty/repair shop is now a complete joke. My nomad 2 (purchased in person in the Colorado store about 8 years ago) had some minor stitching coming undone along the top of the pack where the stays slide into the black rubberized material. After Kifaru received the pack I got a response email that "the damage is past the point of being able to repair" but here's a 25% off coupon (and only for 3 of their newest models, had to plead to get the code to work on other gear...). Tell me if this picture is at all indicative of "damage beyond repair". Makes me wonder if they are just rejecting all repairs as a matter of course. Done with this company and it's a shame because I've loved their packs but it appears to be a different company now.

It’s a shame for sure. Corporate America at its finest. Says something for Exo wanting to stay small…

 

[greyghostnw]

Buy Exo… Be happy. Steve and co good people.

 

[repins05]

I appreciate people posting their experience with Kifaru's Warranty claims. There is always going to be someone unhappy with how a warranty claim is handled etc. (whether warranted or not). It seems like it would be impossible as a business to keep everyone happy. To many entitled personalities, assholes, and people trying to get something for nothing. I try not to jump to conclusions.

However when I start to see multiple negative posts about warranty claims, it does make me think twice about purchasing from that company. Unfortunately, Kifaru is starting to fall in this category for me based on what I am seeing. Yes, I could be the person who had a good experience but I have also been on the other side of it....and when you are on the other side of it you can really care less about everyone else having a "good experience".

 

[renagde]

As a forum sponsor, I would have expected them to chime in on this post. I know in years past, Aron, Frank or Kenneth would have said something by now. The fact that this thread is 7 pages long and it’s been crickets speaks volumes to me.