UPDATE: Kuiu is going to replace the bag out of goodwill, but they maintain the warranty does not apply to outlet items.
I purchased a Kuiu Venture Divide backpack in September directly from the Kuiu website. Recently, it ripped where the zipper attaches to the main compartment. I filed a warranty claim with Kuiu, and they denied it stating that because the backpack was ordered from the "Outlet" section of the website the warranty does not apply. They say the website states items ordered rom the Outlet cannot be returned or exchanged. Okay, well this is not a return or...
The warranty only applies to the original purchaser:
This warranty is for the original consumer purchaser only. It is not transferable. Proof of purchase must be verified.
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The warranty is one-time:
The warranty is limited to one repair or replacement per original purchase.
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The warranty does not cover:
Snags, stains, pilling, discoloration, deterioration, burns, or damage from normal wear and tear are not covered by this warranty. Outlet purchases are not covered by warranty.