nickstone
WKR
I purchased an Uncompahgre a few weeks ago that had an unfinished seam in the cuff. I noticed a pretty good sized hole in it the 3rd or 4th time I wore it.
I contacted First Lite and had to pay to ship it back to them.
They sent me a replacement jacket that had non functioning cordlocks.
Both were pretty minor issues, but it's ridiculous that they didn't catch them before they shipped them out.
I probably own 15 things from them. I think I have had 2 previous other warranty items- holes in a pair of allegeheny pants and also in a baselayer shirt.
After my latest email exchange with them and the fact that they would rather debate the definition of defective- as opposed to actually talking a look at their QC process, and doing something to correct their issues. ......I'm done with them.
To me they can share the "Best warranty you will always use" motto with vortex
I contacted First Lite and had to pay to ship it back to them.
They sent me a replacement jacket that had non functioning cordlocks.
Both were pretty minor issues, but it's ridiculous that they didn't catch them before they shipped them out.
I probably own 15 things from them. I think I have had 2 previous other warranty items- holes in a pair of allegeheny pants and also in a baselayer shirt.
After my latest email exchange with them and the fact that they would rather debate the definition of defective- as opposed to actually talking a look at their QC process, and doing something to correct their issues. ......I'm done with them.
To me they can share the "Best warranty you will always use" motto with vortex