Firstlite Customer Service....

[SHTF]

Lintond, Not sure if you have already fixed it but Tenacious tape works awesome on puffy and rain coats. =-) Just an FYI that has worked beautifully for me.

 

[DWarcher]

Sounds like a lot of Kanabs being returned.

 

[choovhntr]

Just wanted to chime in on First Lite's customer service. Casey was awesome when ordering some clothing from them. Items on sale from a retailer showed to have stock then when I went to order them it told me they were back ordered. wouldn't have been a huge deal but I was leaving for an elk hunt a couple weeks later. Casey hooked me up and even gave me the same price the retailer was offering. got my gear and got a fantastic bull. They definitely have a new lifelong customer.

 

[n2horns]

I have washed most of my First Lite wools including Kanabs like normal laundry, minus the harsh detergents. I also set my drier like normal too. All mine have come out fine. I hope the trend continues, I hate being delicate.

 

[KHNC]

Sounds like a lot of Kanabs being returned.

THey aren't the toughest pants that's for sure. I have mine one season and there is a LOT of unraveling of thread around the pockets on the legs. Seems like every time I wear them I have several new threads unraveling. I haven't called them about it. They probably would fix it but this should not be happening in the first place in my opinion. I haven't been that hard on them.

 

[T43]

I've been in their HQ a couple times. Good group of guys and great to work with.

 

[pew]

Just wanted to chime in on First Lite's customer service. Casey was awesome when ordering some clothing from them. Items on sale from a retailer showed to have stock then when I went to order them it told me they were back ordered. wouldn't have been a huge deal but I was leaving for an elk hunt a couple weeks later. Casey hooked me up and even gave me the same price the retailer was offering. got my gear and got a fantastic bull. They definitely have a new lifelong customer.

Interesting, I had the exact opposite experience. Online drop shipper showed QZ Llano, hooded Chama and balaclava all in-stock (in desired color/size) and FL site showed items in stock (same color/size). I placed the order and then a few days later FL cancelled the order on the two shirts and only the balaclava shipped. I still got hit w/ the full order shipping fee on a $30 item that could almost fit into a standard letter envelope (w/o being contacted or given the option to cancel the remaining item which I would have done...especially given the shipping charges). Called FL, left a VM with order number and a description of the events and have never heard back from them (in their defense, my VM was left in the evening, outside business hours). That was about a month ago. I'm sure they are busy and I wrote it off to how they did things, and enjoyed my elk hunt nonetheless w/o their gear. But it sound like maybe I just slipped between the CS cracks, which can happen to anyone. Glad to hear that my experience was not typical as I still really want to try their wool but have been a bit gun-shy due to the last attempt.