Do not buy a Rambo Ebike

[thinhorn_AK]

Giant
Specialized
Santa Cruz
Pivot

The hose companies make e bikes now? That makes me sad. I guess though they have to adapt to the market. I remember when pivot was a “top shelf” mountain bike.

 

[Phaseolus]

The hose companies make e bikes now? That makes me sad. I guess though they have to adapt to the market. I remember when pivot was a “top shelf” mountain bike.

Pivot still is a top of the line mountain bike company as are all of the above companies.

 

[thinhorn_AK]

Pivot still is a top of the line mountain bike company as are all of the above companies.

Yeah I just looked, I bet that vault gravel bike is a ripper.

 

[Erin Lawson]

Just a warning maybe it's just my luck but probably the worst customer service I've seen in a while on something I've dropped that much money one. I have a BakCou mule that has been trouble free so I bought my son a Rambo Roamer. It is less than a month old and has 12.1 miles on it. I had to call Rambo the first day I received it due to a mechanical issue. Said they'd talk to the technician and call me back. The evening the next day I hadn't heard anything I should have boxed it up and sent it back immediately but I had to call them back myself. A little frustrated I got it running ok now I called them 5 days ago the bike won't run I gave them the problem and was told the same thing they would talk to the technician and get back with me. Still haven't heard anything. As of tomorrow I will be calling to return the bike weather they like it or not. I can see right now their customer service is lacking. I posted a negative review and they deleted it I guess now that's why you see all 4 and 5 star reviews on their products. I've never had any problems from BakCou they have been great to deal with but I just want people to know before you spent your money on an Ebike I'd look elsewhere.

This is not the experience anyone should have with a brand new bike — and two unreturned calls on a 12-mile Roamer is unacceptable, full stop. We hear you, and we're sorry. A member of our team will be reaching out to you directly to assist. If you'd like to reach us first, please call 952-283-0777 or email [email protected] and ask for a manager — we want to make this right for you and your son. — Jenna at Rambo Bikes