Companies with Great Customer Service

[GunsAreFun]

Meindl USA, Vortex, Palmetto State Armory (slow comms but they fix the problem), Merrel, CMMG, Enwild (former Backcountry Edge).

 

[Rojo024]

Kifaru for sure is great. Had a good experience with Alps Outdoorz as well. Carter releases and Trophy Ridge were good as well.

 

[Aces11]

I had my initial onX paid through iTunes. Then I upgraded to the elite and paid extra. When it came time for renewal I purchased on Camofire. I called OnX to have them put in my code for the new subscription. I didn't even realize I had paid extra the year before. OnX pointed it out to me and gave me a year and half subscription on my new one and helped me shut of my iTunes one so I didn’t get charged again. Great customer service!

 

[ELKhunter60]

Iron Will and Camofire lately.

Good post! C.S. is super important in my book!

 

[bat-cave]

+1 for Vortex! I forgot about them, but they are really good !

Meindl USA, Vortex, Palmetto State Armory (slow comms but they fix the problem), Merrel, CMMG, Enwild (former Backcountry Edge).

 

[akorn81]

Lost coupon code that kuiu sent in mail, called and they sent new along with free hat. Very friendly as well.

 

[Pootros]

Seek Outside has incredible customer service. Got me a liner for my tipi in a day.

 

[ODB]

Talley Rings. HS precision. Leupold. Platypus.

 

[Grumman]

1ShotGear, Stone Glacier, Vortex, QAD have all been great.

I will also say I have had some not so pleasant customer service from a few companies others have listed as great on this thread. That goes to show anyone can have a bad day and I shouldn’t let one negative interaction define the company.


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[backstraps01]

OnX has been super helpful, friendly and fast to help.

Have to also thank Zeiss Optics

 

[BigWoods]

XOP - replaced a cracked stand. Sent me a prepaid label.

VPA Broadheads.

Big Agnes

 

[Scotto]

Timney triggers. They were awesome helping me work through a trigger installation on an older Ruger M77 project.

 

[OHDeerHunter]

Kings Camo. Replaced a pair of lone peak pants. Sent me the new pants and a prepaid label for return of the original pants. Awesome company and love that they have bigger/taller sizes and that they'll do just about anything to keep the customer happy.

 

[AK Troutbum]

To name a few (and in no particular order), from my experiences are:

Stone Glacier
Kifaru
Kelty
ThermaRest
Hyperlite Mountain Gear
Leupold
Seek Outside





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[Desk Jockey]

Mystery ranch - never had a problem with a pack but have dealt with them on some accessories and questions. Top notch.

Sitka - only problem I have had and they sent me a replacement no questions. Solid service all around.

 

[yhc]

Swarovski
Talley
Sitka
Kifaru
Kimber

 

[Mike Islander]

Rei
Exo
Tmkulin (guy who sells SWFA zero stops on eBay)

 

[CodyB]

Swarovski has been great when I caused accidental damage to my optics. Redding and Talley have been great to deal with a few products that had issues, it can happen to anything manufactured.

 

[jspradley]

Kifaru
RMS Gear
Kuiu
Outdoorsmans
First Lite
Midway USA

Have all been really good to me

 

[smohon]

Seek Outside
Kuiu

Both have gone the extra mile multiple times, even when they didn't have to.