kinda defeats the entire deal right ? I ended up paying for the cost of the first item and didn’t get the second. they offered $25. has anyone called them ?
Anyone received word on if you can return the rest of the order? The Mountain EVO jacket was a great deal with a free ambient jacket, but now that they canceled the ambient I can get the mountain jacket cheaper elsewhere.
Just as an update on the canceled orders, I called and they offered me a refund of 50% on the mountain EVO jacket since my ambient was canceled, which made it around 105 bucks. Thought that was pretty fair.
I had issues with a cancelled order during their Leupold sale last year, so it sounds like nothing's changed. Not sure what's up with their online store
I ordered two items. I paid for and received the first (more expensive) item. The second item got cancelled. I requested a full refund or store credit for the value of the second item (tried to push my luck a bit). They just went ahead and refunded 50% of the more expensive item that I had already received and paid for.
Don’t just settle for the cancellation. Reach out on their customer service page and send an email. It just takes a few minutes.