BURRIS customer services

[bnsafe]

SUCKS. Im not gonna get into the details, but wow. I was a burris guy, but no more ever again. the run arounds Ive gotten for customer service when they admit the scope was defective in unreal. and worse the canned computer non answers I get trying to get info just infuriates me.

 

[zr600]

I called and talked to them back in November I was siting in a xtriii and in low Hawkins rings 20moa rail it wouldn’t zero at 100 yards. Wasn’t the zero stop catching either. They were pretty much no help. All they could say was to buy there rings and use the plastic inserts to get the travel right. He didn’t even know how the turret system and zero stop worked on the xtriii he had to put me on hold and go talk to his neighbor he said. And came back with no answers other then buying there rings with the plastic inserts. I wasn’t impressed either. Plus with there current price increases they aren’t valued as well as they were before.

 

[roadrunner]

"Customer Service" isn't technical support. There is a difference...

 

[pacoalcracker]

Maybe you should have just bought that Leupold instead of listening to the goofs here.

 

[AndrewS85]

I had an older Burris that was good but don't see the value anymore in the new ones at their current prices.

 

[General RE LEE]

Burris is sending me a brand new Veracity PH under their forever warranty. It was a pretty simple process.

 

[HOCM60]

I have only had to use their service once. I lost a turret cap. I called to BUY a new one and they would not let me. Instead they sent me two of them for free.

 

[CHWine]

I had a Signature series fog on a deer hunt in AK twenty years ago. Sent it in and came back fixed at no charge.

 

[General RE LEE]

Weird experience yesterday.

When I shipped in my scope for warranty repair, my bikini scope cover and bubble level were in the box. I got a notification I had a UPS package out for delivery. I was excited my replacement scope was set to arrive only to find they sent my scope cover and bubble level back to me via UPS. I would assume they were going to include those in the box with the new scope but maybe not.