Hi guys, John from Borah Gear here. I can't believe I hadn't heard of this forum until a few days ago. A few members on here placed an order and referred me to the site. Its awesome to find another backpacking forum that is so popular!
I saw the post on here about the zipper issue on the bivy and figured I'd chime in. a3dhunter ordered his bivy with the extra long zipper, and somehow along the way our seamstress sewed in a normal zipper. I was really surprised when he contacted me saying that the zipper was not what he ordered, because in the year we've been open, and in the few hundred bivys we've sold, this is only the 5th mistake that's had to be fixed.
It was my fault however for not being clear that a replacement was one of the options. I offered a discount and offered to shorten the length up a little, and after a couple emails, I was under the impression that this was the route he was going with. I can't sew in a new zipper once it is already finished, but I asked that with a $25 discount, if the normal zipper would work OK. We decided on a replacement bivy with the longer zipper sewn in, and I have bumped his new one up in line to make sure it gets out as soon as possible.
Anyways, just wanted to clear that up. We offer these bivys at a price that makes them quite popular, but I would like to think the real reason why we have been able to succeed is with word of mouth about quality and good customer service.