Blaser R8 Field Evaluation

[Snowwolfe]

Check arrived. Outstanding customer service once I found the correct person to deal with.
Thank you

 

[sneaky]

#468697
At this point not sure I want a new one or not. Just disappointed I was not contacted after two attempts.

You freaking used the wrong contact form, and you're mad? Lol. That's funny

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[omicron1792]

You freaking used the wrong contact form, and you're mad? Lol. That's funny

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Where was it said he used the wrong contact form?

 

[EuroOptic]

You freaking used the wrong contact form, and you're mad? Lol. That's funny

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He used the right one, we just need to spend more time monitoring the other 15+ adults that work in CS / Sales and didn’t take notice that the “contact me” emails were not coming thru since March.
Our bad.

Check arrived. Outstanding customer service once I found the correct person to deal with.
Thank you

Thank you, I try
Lemme know if you need anything else in the future. I’ll hook you up.

 

[Stocky]

The shape of the grip area and the stock itself is much improved. The new grip is the same effective drip shape and slightly shorter trigger distance as a T3x with vertical grip, the palm swell and thinner rib at the top fill the hand better and make a correct trigger press easier.

Look at the pictures I uploaded and see the grip angle difference and foreend shape difference.

The adjustable comb is a welcome feature as well. We will see how durable it is very shortly.

For note, these are the same 22mm safari barrel channel diameter.

Are you able to take some pictures of how the system is mounted in the new stocks? Apparently they arent removable.

 

[RockAndSage]

we just need to spend more time monitoring the other 15+ adults that work in CS / Sales and didn’t take notice that the “contact me” emails were not coming thru since March.
Our bad.

Not sure if you are in a position where you can use this info, but too many companies treat customer service positions like entry-level bureaucrats - it's one of the single worst things you can do to a company. The more faceless, form-oriented, unconcerned, and individually unaccountable the CS operation, the more dog$h*t the company.

But good customer service experiences are an absolute growth machine - starting with people who actually care, tied individually to specific customer outcomes, building actual relationships. Especially if it's a single individual with a name and a face who also cares about building community.

You know - the difference between what you actually do, Jake, vs the faceless and unaccountable form page that faceless people "monitor" that @Snowwolfe got bureaucratically sucked into.

 

[rbutcher1234]

Are you able to take some pictures of how the system is mounted in the new stocks? Apparently they arent removable.

Sure. I can take pictures tonight. The professional 1.0 mounts with 2 bolts through the top, whereas the 2.0 mounts with what I recall being a rivet through the front and a bolt in the rear. I’m confirm tonight.

 

[EuroOptic]

Not sure if you are in a position where you can use this info, but too many companies treat customer service positions like entry-level bureaucrats - it's one of the single worst things you can do to a company. The more faceless, form-oriented, unconcerned, and individually unaccountable the CS operation, the more dog$h*t the company.

But good customer service experiences are an absolute growth machine - starting with people who actually care, tied individually to specific customer outcomes, building actual relationships. Especially if it's a single individual with a name and a face who also cares about building community.

You know - the difference between what you actually do, Jake, vs the faceless and unaccountable form page that faceless people "monitor" that @Snowwolfe got bureaucratically sucked into.

we try to be as easy to contact as possible
That little contact me form thing is usually a great thing, they come into our main email box and then are assigned to one of the 7 customer service reps, who handle everything from start to finish.

In my opinion, a face to a name and a real personality are huge for the customer experience - which is why we implemented this
EuroOptic - Salesman profiles

Just some IT issues, which we fixed up now

I appreciate the kind words as always