- Banned
- #21
jm1607
WKR
I have used black diamond poles for hiking and skiing for 15 years and have used their warranty / customer service multiple times after bending and breaking several poles with hard use. I think they make a great pole for the price BUT they DO NOT have the customer service they used too and the last time I needed a replacement pole they pretty much only gave me a slight discount off a brand new pair when the pole I had failed (bent about 15 degrees ). I only had this pole about 3 months. I still use their poles as I have 2 pair still going BUT will probably buy another brand after my last experience with their new policies.
I've heard nothing but bad things about their CS, but they replaced my pole no questions asked so I can't complain..
I still changed to leki though since BD doesn't make a cork handled pole that's not carbon.
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