BEDLAM in Cart and then.????

[WV Mountaineer]

Agreed if you didn't purchase before closing the browser or logging out. Makes no sense if you put in your cart, shop for other items and then go to check out. What you are describing would be to purchase each product individually, check out, go back, add, check out etc etc. This shouldn't be this hard. This also would increase their merchant fees, which wouldn't be advantageous for them.

Nobody forced you to browse and shop. It’s a pretty easy concept. They sold them all while you were shopping.

 

[WV Mountaineer]

This says it pretty well, though I would go further.

If they sold out in 2 minutes, the even taking 5 minutes, before not buying would create a situation were people would be told it is out of stock, only to have someone else see it as in stock a few minutes later.

Putting something in an online cart does not obligate the buyer and should not obligate the seller. Taking payment is the point at which the seller becomes obligated. It sounds like Kifaru did a good job of that.

The biggest disappointment to me is I opened this thread because I was hoping to find additional reasons not to like Kifaru (primarily because they have some fanboys that say pretty stupid stuff on here), instead I find myself in Kifaru's corner.

Don’t sweet it. You make it abundantly clear you do t like Kifaru. No one thinks you’ve graduated to the fanboy side.

 

[Citizen]

I believe the move hurt productivity. They had to hire all new crew, having a family member that used to work just a few blocks away from Kifaru I can say that finding quality workmanship isn’t easy.

 

[kowboy]

Nobody forced you to browse and shop. It’s a pretty easy concept. They sold them all while you were shopping.

100% correct. Nobody forces anything...It's a simple concept of the customer experience. No harm, no sale. Do it consistently and it hurts bottom lines. Algorithms are simple to change and experiences created by shopping online are imperative to longevity in the space. Every owner of a business in the 'digital world' learns this often (hence why you get 'follow up emails detailing your experience from most major and upcoming retailers.....they learn as they go). This is what I was pointing out. But I do appreciate you bringing sand to the beach.

 

[WV Mountaineer]

100% correct. Nobody forces anything...It's a simple concept of the customer experience. No harm, no sale. Do it consistently and it hurts bottom lines. Algorithms are simple to change and experiences created by shopping online are imperative to longevity in the space. Every owner of a business in the 'digital world' learns this often (hence why you get 'follow up emails detailing your experience from most major and upcoming retailers.....they learn as they go). This is what I was pointing out. But I do appreciate you bringing sand to the beach.

There is nothing you’ve pointed out about an online business that pertains to the issues causing your frustrations. I’m not being a wise guy either. I’m just confused why you expect something different than what applies to every other internet shopping.

 

[kowboy]

There is nothing you’ve pointed out about an online business that pertains to the issues causing your frustrations. I’m not being a wise guy either. I’m just confused why you expect something different than what applies to every other internet shopping.

It's not the same across all 'internet shopping'. Believe me when I say that (work in the profession). Each business can set up the process as they see fit. E.g., bought something the other day, processed, paid for and received an email stating..."shipped'. Next day, received full refund stating, "not in stock'. Now, why? Because the system they used, secured payment, shot out an automated email to secure the sale (shipped) and then they dealt with the stock. In this case, it didn't work out. It was a small company and I discussed with the owner the perils of doing such and using this type of automation at POS. He agreed, it's caused him issues and loss 'future sales' which is understandable and we parted on good terms, ....but, will I shop there again? Not sure. Not all internet shopping is bound by the same rules (cart, secured, payment, shipping etc). Those are all built on the Point of Sale platform that you choose to use. Each time you use a credit card, PP or such, the merchant pays for that service and if you put a rule that the 'cart' doesn't hold you purchase for 'x' amount of time (you build that), then you force people to make multiple purchases over and over, thus causing you more fees (reduced margin). I'm good with it and as I said, no foul. I purchased something different because I needed it. That's the consumers choice......buy or not. 'not' results in loss sales, 'not' results in loss future sales, 'not' pushes your customers to other options. Once there, they may rarely come back, maybe they will. I dont' think you're being a wise guy, I'm sure you're a great guy!

 

[tony]

Join the Kifaru insiders FB page. All 10 will be for sale still in the box come September.
Is Kifaru just making batches of packs now instead the old order and build they used to do? I see the x ray is gone and the shape charge is sold out?