Zeiss refurbish/customer service

[Oregon]

Anyone have a thought on this.

I have a pair of Binos that need new eye cups and good cleaning.

I googled customer service and have left 3 messages going back 2 months.

Guess I’m looking for a contact # where someone actually answers the phone and provides details where I can get this done?? I live in a small town hours from a dealer.

Any help?
Thank you

 

[gr8fuldoug]

Call me tomorrow at the store and I'll give you some detail on who to reach out to or even contact Zeiss and have them contact you. Our pleasure as a supporting vendor here
Have a great night
Doug
516-217-1000

 

[Oregon]

Awesome

 

[willfrye027]

They’re good, just need to get the right phone number and you should have no trouble. Eyecups and cleaning should be no problem, I did the same and it was free. Had them back in about two weeks

 

[Shraggs]

I have had to service a rifle scope and my bonios, on my own it was very difficult to get any help or response from multiple attempts. I finally called the corporate office and levied an aggressive rant about support and service. The next day I was working with a customer service manager, and from that point on the work and results where excellent.

Sadly I see this all too often in many service related issues outside of hunting stuff too. Society is changing...