Eagle
WKR
I sent my Zeiss Victory T*FL 10x42 binos in to the repair center at Zeiss a month ago. Only problem was that the lens coatings on the ocular lens had worn off over time, and I was hoping they could fix that. Otherwise, they were in great shape.
I just got off the phone with a CS rep and he looked up my case and said they shipped them over to Germany last week for repair as they don't have the parts in the US. Now I'm looking at 4-8 weeks before I get them back, which isn't ideal, but I can work with that. What can I expect from them so far as the repair? Will they be completely replacing the lenses? Anyone have experience with zeiss on a similar repair request?
I just got off the phone with a CS rep and he looked up my case and said they shipped them over to Germany last week for repair as they don't have the parts in the US. Now I'm looking at 4-8 weeks before I get them back, which isn't ideal, but I can work with that. What can I expect from them so far as the repair? Will they be completely replacing the lenses? Anyone have experience with zeiss on a similar repair request?