SC_Scout
FNG
- Joined
- Aug 26, 2025
- Messages
- 24
In our busy lives, sometimes I think that we are quick to post our negative experiences, and slow to post our positive experiences with companies. This is a positive report.
Recently I purchased 200 rounds of .223 from UM. The box arrived via UPS, looking as if it had been kicked like a soccer ball from Idaho to South Carolina. The plastic boxes were busted, and several of the rounds had escaped from a tear in the box. I took a few pics and gave UM a call.
The call was remarkably easy, with zero push back or sign of frustration. All that they asked me to do was email them a couple pictures, and they asked about what type of padding (if any) the plastic boxes had been wrapped in. Their questions seemed geared towards how they could improve their shipping process.
About a week later, a new box arrived with replacement ammo. Overall this was a great experience with UM, when it seems like customer service has become a lost art. I will continue to support UM, and will definitely recommend them to others.
Thanks UM.
Recently I purchased 200 rounds of .223 from UM. The box arrived via UPS, looking as if it had been kicked like a soccer ball from Idaho to South Carolina. The plastic boxes were busted, and several of the rounds had escaped from a tear in the box. I took a few pics and gave UM a call.
The call was remarkably easy, with zero push back or sign of frustration. All that they asked me to do was email them a couple pictures, and they asked about what type of padding (if any) the plastic boxes had been wrapped in. Their questions seemed geared towards how they could improve their shipping process.
About a week later, a new box arrived with replacement ammo. Overall this was a great experience with UM, when it seems like customer service has become a lost art. I will continue to support UM, and will definitely recommend them to others.
Thanks UM.
