I disagree. I think transparency is key. They cared enough to show up to ask questions about what we wanted. I respect and appreciate them for doing so. I want Tract to succeed. Their CS is attentive and caring. Their glass is great. They are small enough to listen, care, and make changes that matter. I own one Toric and would buy more, but not until they answer some questions out in the open. IMO, they shouldn’t crawl into a hole and pretend this didn’t happen. Address it head on. They could turn this into a positive and sell a ton more scopes. The glass is half full.
If they have problems with the tests, fine! That’s surely understandable. Tell us so, and why. And more importantly, then show/explain what kind of impact tests of their own that they do instead, so we can have some confidence in their products. Because otherwise, the current appearance is they don’t do anything at all. Which is not a good look, and I surely hope not the case.
If they have problems with the tests, fine! That’s surely understandable. Tell us so, and why. And more importantly, then show/explain what kind of impact tests of their own that they do instead, so we can have some confidence in their products. Because otherwise, the current appearance is they don’t do anything at all. Which is not a good look, and I surely hope not the case.
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