SWFA Customer Service

[freezerfull]

Ordered 3 scopes on Black Friday, all the same. Package arrived this morning, the box was about the size of a NF scope box. I was thinking this is odd, maybe they all got packaged and shipped individually. I went and checked the tracking provided and that did not look to be the case. Upon opening I found one scope as suspected.

One email and 30 minutes later I got tracking emailed for the other two scopes. After receiving my email they ran a quick inventory and found my scopes in their warehouse. Mistakes happen, more so during a sales rush. Way to make it right.

Awesome customer service SWFA!

 

[Foster_65]

This is interesting cuz I had the exact same thing happen and they told me it was tge last two scopes they had on the warehouse. Seems suspect since the had been sold out for days. I’m just hoping I didn’t get some refurbs they had on the shelf. We will see. I’ve had a lot of shipping issues with swfa some not their fault, some was. It’s all turned out ok.

 

[freezerfull]

Interesting.

Thankfully what I ordered is still currently in stock so I’m not too concerned.

 

[Choupique]

I'm super butthurt that I didn't know about SWFA until 2021. I could have saved myself so much money and so much BS if I'd been aware of them a decade ago. Their products would probably be the only thing I owned.